SystemDifference.com is a new Web-based third-party claims auditing company owned by a former body shop employee that focuses on shop profitability through fair and unbiased database usage. Shops submit their final bill written in ADP, for example, then auditors re-key the shop’s file into which information provider (Mitchell, CCC) the insurer is using for payment. Every submission is then re-keyed by hand into the opposing estimating system. SystemDifference.com uses an extensive knowledge of P-page logic and application to maximize the shop’s net profits. It also scrubs for not included operations that may be missed by the shop itself such as mask jambs and other incidentals. As an added bonus, it eliminates time and arguing between shop personnel and adjusters by removing the “gray area” of what each database includes and excludes for labor operations. The documentation is also useful in proving disputed insurer payments to the shop’s customer. The site’s service fee is also “necessary and attributable as a necessary claims cost” and, in most cases, should be reimbursed by the insurer. To learn more, visit SystemDifference.com.
