The National Automotive Service Task Force (NASTF) announced that Mercedes-Benz USA, LLC has signed the NASTF Service Information Standards Agreement, joining 13 other auto manufacturers agreeing to make service and training information and tools accessible to all vehicle repairers on an equal basis.
Much of the standards embody the practices that have been in place for over six years, with the addition of a binding arbitration backstop included in the NASTF Dispute Resolution Process.
“We are pleased to welcome Mercedes to the dedicated group of OEM vehicle manufacturers committed to providing service information to the independent aftermarket,” Charlie Gorman, chairman of NASTF, said. “It’s one more step in a unified, progressive, effective NASTF.”
The standards have three parts: Definitions, Automotive Service Information Standards, and Information Request and Resolution Process.
The Standards stipulate how OEMs will ensure open accessibility, and the Information Request and Resolution Process provides the means, including the possibility of binding arbitration if needed, in which to identify and assess any potential information gaps.
The remaining manufacturers have the agreement in various stages of review and approval. OEMs that have previously signed the agreement include: BMW, Volvo, Subaru, Ford, Toyota, Volkswagen, Nissan, Hyundai, Mazda, Honda, Suzuki, Kia and Mitsubishi.
For more information, visit www.nastf.org.
