APU Solutions, a web-software developer for the auto-insurance, collision-repair and alternative-part industries, announced the release of AuditNetwork, a patented tool that allows claims adjusters and managers to monitor and correct part decisions in real time, before vehicles leave the repair bay.
With AuditNetwork, APU clients like Safeco and six top-10 insurers see actionable, real-time vehicle repair information that reduces their call-handling costs, decreases shop cycle times and enhances customer satisfaction and policyholder retention, according to APU Solutions.
“This gives our carriers the ability to turn a missed opportunity into a recovered opportunity, in real-time and in real dollars,” said Charles Lukens, CEO of APU. “That goes a long way toward reducing poor communication throughout the repair process. Ultimately, it reduces insurer severity and increases their customers’ satisfaction.”