Mitchell International, Inc. announced that California Casualty, a national provider of automobile and home insurance for individuals in the fields of education, law enforcement and public safety, has selected Mitchell as its new long-term provider of repairable estimating and total loss valuation solutions. Under the terms of the multi-year agreement, California Casualty will implement Mitchell WorkCenter Total Loss and Mitchell’s repairable estimating solution. WorkCenter Total Loss was developed in conjunction with customer satisfaction and vehicle pricing expert J.D. Power and Associates.
Michael Lloyd, material damage manager for California Casualty, said, "We selected Mitchell as our auto physical damage solutions provider of choice due in large part to WorkCenter Total Loss’s accuracy, ease of use and transparency. The solution provides valuation reports that consumers trust and readily accept, enabling California Casualty to settle total loss claims more quickly and with higher levels of customer satisfaction."
"Mitchell is gaining rapid momentum in the insurance market with leading-edge solutions such as WorkCenter Total Loss, which is quickly becoming the industry standard for consumer-friendly vehicle valuations," said Scott Kozak, senior vice president, Insurance Sales & Service for Mitchell International.
California Casualty will also implement Mitchell’s appraisal solution for its estimating needs. The solution connects field appraisers with estimating, aftermarket and recycled parts sourcing through a single screen to determine the most cost effective repair decision, helping them automatically create estimates that are accurate, verifiable, and readily accepted throughout the industry.
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