CIECA Forms Referral Committee

CIECA Forms Referral Committee

CIECA has announced the formation of a committee to create a new workflow for the referral process in the collision industry.

CIECA has announced the formation of a committee to create a new workflow for the referral process in the collision industry. The committee will be chaired by Kim DeVallance Caron, product portfolio director for Enterprise Holdings. All industry stakeholders, including CIECA and non-CIECA members, are invited to join.

Kim DeVallance Caron, product portfolio director for Enterprise Holdings, will chair CIECA’s new committee.

“The committee’s objective is to improve customer service in the inspection and repair process by developing and maintaining messaging standards aimed at automating vehicle referral activities, which will create efficiencies for all industry stakeholders,” said Paulette Reed, technical project manager for CIECA.

Reed said the new workflows may impact the assignment and first notice of loss (FNOL) workflows.

“The assignment message is one of the most widely used services CIECA offers,” said Paul Barry, executive director of CIECA. “It is used for every direct repair program (DRP) assignment, rental assignment, towing assignment, salvage assignment, etc. Next to estimate, this is one of the highest priority projects.”

Added DeVallance Caron, “CIECA is hoping to get more participation from all of the service providers in the collision ecosystem to ensure the assignment message will take into account their business needs.”

The committee will review the changes required to make a referral in CIECA messages and then develop the workflows and data requirements.

The first meeting will be held on Oct. 3, 2022, at 1 p.m. CT. To RSVP, click here.

CIECA has 27 product and project standards development committees that focus on creating standards to address industry needs. For more information about joining a committee, visit or contact Paulette Reed at [email protected].

You May Also Like

AASP/NJ Kicks Off 2024 Meeting Series with Education and Fun

Members had fun at Topgolf and also discussed the big pain point of paint and materials reimbursement.

The Alliance of Automotive Service Providers of New Jersey (AASP/NJ) hosted a fun and informative night at Topgolf in Edison, N.J. on Jan. 10 that brought out over 50 automotive repair professionals for the association's first membership event of the year.

The evening kicked off with a discussion led by AASP/NJ President Ken Miller and Collision Chairman Jerry McNee who set out to continue with their series of presentations designed to provide collision repair professionals with valuable resources and information to help them succeed in this challenging industry. This third installment focused on paint and materials reimbursement, picking up where previous discussions on laws, regulations and repair planning left off. 

NORTHEAST 2024 to Feature Mike Anderson, Dave Kindig, David Luehr and More

Kindig, Anderson and Luehr are just some of the collision industry celebrities who will be at the NORTHEAST Show March 15-17, 2024.

CIECA to Hold Webinar on Top Collision Industry Trends

The webinar, “Top Collision Industry Trends to Watch in 2024”, is scheduled for Thursday, Jan. 25 at 2 p.m. EST.

Oklahoma Auto Body Association to Host Trade Show

The trade show and education forum will take place Feb. 2-3, 2024 at the Cox Business Center in Tulsa, Okla. 

CCA Announces 2024 Tool Grant Initiative

This grant is tailored for individuals dedicated to pursuing a career in the collision repair industry, offering crucial assistance to kickstart their journey.

Other Posts

CIECA Reactivates Vehicle Damage and Imaging/Estimating Committee

The committee will be chaired by CIECA Past Chair Phil Martinez, principal technical consultant at Mitchell International, an Enlyte Company.

Auto Care Association Launches Aftermarket Essentials Online Course

The Aftermarket Essentials course will take the participant on an exciting journey exploring the inner workings of the vast auto care ecosystem in an easy-to-learn setting at the user’s own pace.

Anthony Trama Inducted into AASP/NJ’s Hall of Fame

Trama is a retired shop owner and longtime supporter and board member of the AASP/NJ.

CIECA Announces 1Source ADAS as New Corporate Member

1Source ADAS provides ADAS software that generates a post-repair report identifying needed calibrations based on a collision repair estimate.