The Database Enhancement Gateway (DEG) today announced that it has surpassed one of its first major milestones by processing over 500 inquiries in just over six months of operation. If the volume of inquiries remains consistent, the first two quarters indicate that the DEG will likely process over 1,000 inquiries by the end of year one.
“The numbers don’t lie,” said DEG Joint Operating Committee Member Nick Kostakis. “Collision estimating data customers are clearly turning to the DEG as their partner for submitting their firsthand concerns to the information providers. Through our strong commitment to estimating information accuracy and the valuable relationships we’ve built with the information providers, the DEG delivers an innovative approach to the inquiry process. We believe, due to the results to date, that we’ve made the process of communication easier, laying the path to a greater amount of feedback from the estimating system end-user.”
“All three information providers have done a tremendous job addressing concerns processed through the DEG, and we appreciate their efforts to make this process successful,” added fellow DEG Joint Operating Committee Member Lou DiLisio. “We’ve had very positive interactions with the IPs thus far, and have continued to receive positive feedback from end-users about their overall experiences in attaining timely resolutions to their inquiries.”
The DEG is focused on continued processing of inquiries from the estimating system end-user, and looks for opportunities to address real-world concerns through proactive communication between the end-user and the respective information providers. While the DEG has been met with tremendous approval from those who have utilized the online system, it continues to work on initiatives to educate the industry on the availability of this resource.
The DEG is an initiative which enables those
who use collision repair estimating databases to provide feedback to
the information providers in an effort to promote data accuracy. DEG
resources include an easy-to-use Web site and inquiry form, dedicated
administration for the processing of inquiries, and a current database
of both pending and resolved data inquiries submitted to the three
major information providers. The DEG is created, equally funded and
maintained by the Automotive Service Association (ASA), the Alliance of
Automotive Service Providers (AASP) and the Society of Collision Repair
For more information about the DEG or to submit an inquiry, visit www.degweb.org.