DuPont Performance Coatings (DPC) officially launched DuPont Performance Services (DPS) at NACE 2009, celebrating its debut with a day of learning and demonstrations at 911 Collision Center in Henderson, Nev., with close to 500 people in attendance.
DPS is a consolidation of prior DuPont Performance Coatings services. The DPS offering now includes:
Tools and Performance Alliance
As part of that consolidation, DPC rebranded its Performance Alliance service, which now consists of a suite of consumer-facing marketing tools available to its performance-based network of repair centers.
DPS value-added services help collision repair center owners and staff get work “to and through” shops more productively and profitably. The NACE event was the culmination of a year-long process that provided education, consulting, performance group, alliance tools and other aids to help 911 Collision Center achieve its TO and THRU goals.
At the DPS event, collision repairers and insurance executives got the chance to see DuPont Lean Thinking Principles at work in an actual collision center setting. Among the many Lean Principles showcased were: marketing/voice of the customer, 5S work state, set-up reduction, quality-assurance/error-proofing, replenishment kanban system for supplies and pull production.
Four-time NASCAR champion Jeff Gordon was on hand to help kick off the event and discuss his partnership with DPC. Mark Wagner, sales director, DuPont Refinish Americas and Harry Hall, sales director, DuPont Refinish North America, reinforced the company’s industry commitment to continue to sponsor speakers, classes and other events at NACE to ensure continuous improvement. Steve Trapp, development manager, DuPont Collision Services, spoke about DPS future plans.