Insurer to Be Investigated for Steering in Massachusetts - BodyShop Business

Insurer to Be Investigated for Steering in Massachusetts

An unhappy client in Massachusetts who has accused Safety Insurance of violating state law by forcing her to use one of its preferred body shops after she had already chosen a shop has asked the state’s Auto Damage Appraisers Licensing Board (ADALB) to investigate, the Boston Herald reported.

According to the Herald, Lorisa Mansour wrote a letter to ADALB saying that, after getting into an accident in May and receiving an estimate from the shop of her choice, she was “instructed by Safety Insurance that I had to bring my vehicle to their new VIP Claims Center.” Mansour noted she was a longstanding customer at the shop she preferred.

“I was told [the shop I chose] was no longer an option,” Mansour’s letter said. “They then took my keys and put me in a rental.”

Since Massachusetts law forbids steering to preferred shops ADALB agreed to investigate, the Herald says.

Safety acknowledged to the Herald that it indeed has a VIP Claims Service Program, but denied it forced Mansour to use one of its preferred shops.

Mansour, who was dissatisfied by the repairs performed by Safety’s shop, wrote that it should be her right to choose who repairs her car.

“It should not be at the discretion of my insurance carrier who best serves my auto repair needs,” her letter said.

More information:

Read the Boston Herald’s story

Insurer Leaves Auto Damage Appraiser Licensing Board Amid Controversy

Connecticut AG Calls for Federal Investigation of Steering

You May Also Like

Deadline for Busch Memorial Scholarships Approaching

Two scholarships will be awarded to students pursuing a collision career.

The ASE Education Foundation announced that the deadline to apply for the Michael Busch Memorial Scholarships is March 31. Presented by the foundation, two scholarships will be awarded for the 2024-25 academic year to students pursuing a career in the collision industry.

Qualified applicants should be graduating high school seniors or have graduated from high school or received a GED certificate. In addition, applicants should be enrolled or planning to enroll as a full-time student in a two- or four-year college or university or in an ASE-accredited post-secondary collision repair program.

Body Bangin’: Stand Out in a Consolidator’s Market with John Shoemaker

Micki Woods interviews John Shoemaker of BASF on how to be “elite” in a consolidator’s market.

Body Bangin’: Can Loaner Vehicles Be Another Revenue Stream?

Micki Woods interviews Laura Tierney of on turning loaner vehicles into a new profit center for your shop.

Protect Your Shop from Cyber Crimes with Mark Riddell

Micki Woods interviews Mark Riddell of m3 Networks Limited on what auto body shops can do to protect themselves from a cyber attack.

Body Bangin’: The Disengagement Epidemic with Kevin Wolfe

Micki Woods interviews Leaders Way Owner Kevin Wolfe on why 73% of work professionals are disengaged today and what we can do about it.

Other Posts

Body Bangin’: I Thought We Were Doing It Right with Josh Piccione

Micki Woods interviews Josh Piccione on repairing vehicles correctly — according to manufacturer guidelines.

Body Bangin’: Be a Star Not a Hamster with Robert Snook

Micki Woods interviews popular keynote speaker Robert Snook on how to differentiate and grow your business.

Body Bangin’: Know Me, Know My Car with Mike Anderson

Micki Woods interviews Mike Anderson on the importance of building an emotional connection with your customers.

Body Bangin’: Fighting for Consumer Safety with Burl Richards

Micki Woods interviews Burl Richards on his personal mission to fight for consumers’ rights and safety.