Kentucky Association Urges Repairers to Voice Displeasure Over CCC 'Bumper Refinish Prompt' Issue - BodyShop Business
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Kentucky Association Urges Repairers to Voice Displeasure Over CCC ‘Bumper Refinish Prompt’ Issue

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The Automotive Service Council of Kentucky (ASC) is urging the members of its association and members of other associations to write a letter to CCC Information Services, Inc., to express their displeasure over the information provider’s recent decision to reintroduce the “bumper refinish prompt” in the latest version of its software (read the story HERE).

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“CCC’s behavior was inappropriate,” said ASC Executive Director Pat
Gisler. “CCC is an information provider, which means they provide
information. That information should be correct to the best of their
knowledge. The Database Task Force gave them the knowledge, but under
pressure from an insurance company, they changed it. We want to let
them know that we are simply not going to tolerate this behavior.”

ASC’s letter to repairers read:

CCC Information Services, Inc. has made the decision to back-pedal on its commitment to the collision industry.

A December Database Task Force press release stated, “Unfortunately, CCC now feels compelled to once again go against ALL paint manufacturers’ information and has reintroduced the ‘Bumper Refinish Prompt’ in its Pathways 4.5 release.”

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In an effort to show CCC that this behavior is unacceptable, we are asking that every repair shop make CCC aware of their disfavor in the repair industry by calling, writing, faxing and e-mailing the CCC corporate offices:
 
CCC Informational Services, Inc.                                                            
222 Merchandise Mart Plaza                                                                          
Suite 900                                                                                               
Chicago, IL 60654-1105                                                                        
(800) 621-8070                                                                                    
(312) 222-4636                                                                                            
(312) CCC-INFO
Please send your faxes and e-mails to Jim Dickens at:
Fax (312) 527-2897         
E-mail [email protected]

The letter went so far as to include a form letter repairers can use to draft their responses:

DATE

CCC Informational Services, Inc.                                                            
222 Merchandise Mart Plaza                                                                          
Suite 900                                                                                               
Chicago, Il 60654-1105   

Dear Mr. Dickens,

As a collision repairer, I must register my dismay at the decision to reinstate the bumper refinish prompt in your Pathways 4.5 release. It shows a contemptible disregard towards the collision industry and obvious third-party interference with the integrity of the database.

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I am asking you to reconsider this matter, which should be based on fact, not interference. You can be sure I will consider the outcome of this incident in my future dealings with your company.

Sincerely,

NAME

For more information on ASC, visit www.ascky.org.

 

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