AutocheX, Mitchell International’s customer experience management group, honored collision repair facilities from throughout the U.S. and Canada for achievements in customer service and satisfaction at a special 20th anniversary celebration of the annual Premier Achiever Awards ceremony.
Mitchell celebrated the event with top-performing shops at the Mandalay Bay Convention Center in Las Vegas in conjunction with NACE.
AutocheX is a provider of customer satisfaction measurement and customer experience management solutions to the collision repair industry. The Premier Achiever Awards recognize collision repair facilities that consistently demonstrate their commitment to customer service as reflected by high customer satisfaction scores.
The Class of 2009 Premier Achievers attained scores in the top four percent of facilities that use the AutocheX service throughout the U.S. and Canada. They include collision repair facilities of all sizes, and represent 36 states across the U.S, as well as British Columbia, Canada. About 30 percent of the facilities were repeat winners, having also won the award in 2008.
"The Premier Achiever Award program recognizes the hard work and outstanding accomplishment of top-performing collision repair facilities in North America for customer service and satisfaction," said Jason Bertellotti, vice president of Mitchell Repair Solutions. "These facilities consistently provide the best possible repair experience for their customers. As AutocheX marks our 20th anniversary this year, it was especially gratifying to celebrate this milestone at NACE with shop owners and managers who truly understand and embrace the importance of customer satisfaction."
Family owned and operated Kniesel’s Collision Center in Citrus Heights, Calif., is a six-time Premier Achiever Award winner, having won the award every year since 2004. Co-owner Tom Kniesel, who attended the 2009 ceremony, explained how his business has achieved such an excellent track record for satisfying customers.
"It’s a family tradition. For 40 years my family has built a reputation for excellence by delivering unsurpassed customer service,” Kniesel said. “Our team works very hard to build lasting customer relationships through quality, integrity and a personal touch, so it’s very gratifying to have our efforts recognized with the Premier Achiever Award."
Mitchell’s AutocheX team and insurance company representatives honored Premier Achiever Award winners at the ceremony. On hand to present the award to facilities participating in their respective repair programs were:
• Tracy Tramm, Service Manager – Allstate’s Good Hands Repair Network, Allstate Insurance Company
• Rick Lewis, Unit Manager, Immediate Repair Program, Automobile Club of Southern California (ACSC)
• Clifton Meaders, Vendor Management Supervisor, California State Automobile Association (CSAA)
• John Resko, California Zone Manager, Farmers Insurance
• Mike Wilson, Manager, Material Damage Services Business Support, Insurance Corporation of British Columbia (ICBC)
• Jim Gadberry, Associate Vice President, Material Damage Technical Claims, Nationwide Insurance
More information:
• Mitchell Plans for 20th Anniversary of AutocheX
• Product Extra: Faster, Easier Estimating
• Mitchell
