Ohio AG Sues Body Shop for Substandard Repairs, Scamming Customers - BodyShop Business

Ohio AG Sues Body Shop for Substandard Repairs, Scamming Customers

Ohio Attorney General Richard Cordray claims a Columbus-based collision repair shop routinely failed to deliver promised discounts, performed shoddy work and violated the Do Not Call law, according to a lawsuit filed Monday.

The complaint, filed in the Franklin County Court of Common Pleas, charges Mid-Ohio Collision LLC and its owner, Dominic Cimino, with multiple violations of the Ohio Consumer Sales Practices Act (CSPA) and Do Not Call law.

According to the lawsuit, the shop advertised its services by calling consumers who had been involved in car accidents, even when the consumers’ phone numbers were on the Do Not Call Registry.

“During these calls, Mid-Ohio offered consumers rebates for having their vehicles repaired with the company. Those rebates were never applied,” said Attorney General Cordray. “Similarly, Mid-Ohio offered consumers discounts of $500 or 20 percent to 25 percent off repair bills, but then never delivered the discounts.”

Consumers also claimed that Mid-Ohio performed substandard repairs, sometimes returning vehicles in worse condition than before the repair. In one case, a consumer said Mid-Ohio kept her vehicle for 10 months before beginning any repair work.

“This company shows clear disregard for the law,” said Cordray. “Consumers are being bilked out of hard-earned money at a time when every penny counts.”

In 2006, the Attorney General’s Office filed a similar lawsuit against Mid-Ohio, charging the company with Do Not Call and CSPA violations. A judge ruled in favor of the state in 2007, and although Mid-Ohio complied with the terms shortly after the judgment, it later resumed its consumer law violations, according to the lawsuit. In addition to this week’s complaint, Attorney General Cordray also filed a contempt action related to the 2006 proceeding. 

The lawsuit asks the court for a declaratory judgment, injunctive relief, restitution to consumers and civil penalties up to $25,000 per violation.


More information:

• View the complaint against Mid-Ohio

You May Also Like

Cruise Postpones Release of Driverless Taxi Service

Cruise, a GM subsidiary, recently announced that it will miss its goal of launching a large-scale self-driving taxi service in 2019.

Cruise, a GM subsidiary, recently announced that it will miss its goal of launching a large-scale self-driving taxi service in 2019. Cruise CEO Dan Ammann said the company plans to dramatically increase the number of its autonomous test vehicles on the road in San Francisco, but will not be offering rides to regular people this year, according to an article from The Verge.

Cutting Edge Automotive Solutions Partners with Andretti Rallycross

Andretti Rallycross announced that Cutting Edge Automotive Solutions will serve as technical partner on Cabot Bigham’s No. 02 OINK Clothing Beetle for the remainder of the 2019 Americas Rallycross season, showcasing their SP Tools USA brand.

Ford, Volkswagen Expand Collaboration to Include Autonomous, Electric Vehicles

Ford Motor Company and Volkswagen AG announced they are expanding their global alliance to include electric vehicles – and will collaborate with Argo AI to introduce autonomous vehicle technology in the U.S. and Europe.

CCAR Updates Website with More OSHA Alliance Resources

CCAR (Coordinating Committee For Automotive Repair) has announced the addition of new Occupational Safety and Health Administration (OSHA) Alliance content on its main website, www.ccar-greenlink.org.

CARSTAR McLaren Lake Forest and CARSTAR McLaren Irvine Open in California

Owned by husband-and-wife team James and Mary Davis, CARSTAR McLaren Lake Forest and CARSTAR McLaren Irvine are a family business.

Other Posts

CIECA to Offer Webinar on What Businesses Need to Know to Implement CIECA Standards

CIECA will hold its next CIECAst webinar, “Implementing CIECA Standards: Implementation Guide and Appendix C – BMS, Code Lists and Shema Components,” on Tuesday, Dec. 11, 2018 at 11 a.m. CST.

CARSTAR Urges Customers to Stay Winter Ready

Cold weather can create some of the harshest driving conditions of the year. The months between October and February top the list for accidents, vehicle damage and injuries.

CIECA Adds Broadly as Corporate Member

The Collision Industry Electronic Commerce Association (CIECA) announced that Broadly has joined CIECA as a corporate member.

NABR Launches BillableGenie Online Searchable Database of Insurer-Paid Not-Included Procedures

National AutoBody Research (NABR) has announced the launch of its BillableGenie online service, an independent, centralized source of actual data on insurer paid not-included procedures and operations, labor rates, labor rate concessions and other manually entered estimate line items.