PartsTrader LLC has released the results of an independent survey of its users’ experience.
Participating suppliers (within PartsTrader’s first four pilot markets) were asked a series of questions and to rate their experience on a scale of 0 (poor) to 10 (excellent). More than half (53 percent) of the suppliers surveyed indicated a score of 7 or above regarding their overall satisfaction with PartsTrader. When asked specifically about their overall opinion of PartsTrader as a procurement tool, 67 percent responded with a score of 7 or higher.
PartsTrader stated it is most proud of the 93 percent satisfaction score given to the efforts of its employees. During early internal surveys of repairers and suppliers, the performance of PartsTrader staff had been identified as an area needing improvement. Throughout 2012, PartsTrader says the addition of staff, the expansion of company training programs and general program improvements have allowed it to better serve its users.
"Before any part of our program can work, our people have to add value to our end users," said Dale Sailer, PartsTrader’s vice president of business development. "Knowing our people are working more effectively for the customer is validation that, as a company, we’re moving in the right direction to serve the industry."
The survey also identified some areas that need improvement. PartsTrader says it will continue to work with industry stakeholders both within and outside of its Advisory Council to make service and product improvements as needed.
"As we continue to launch
additional markets, it is important that PartsTrader continue to seek
input and engagement with the original pilot users," said Rob Cooper,
PartsTrader CEO. "These suppliers and repairers have experienced the
product and its updates for the better part of a year. Their input is
critical to the program’s evolution.
"Our company is no different than any other in our industry, and thus our goal is to receive 10’s from all participants when surveyed. We will continue to drive toward this goal by making the enhancements necessary to fully meet the market’s needs."
CSi Complete, an independent
research organization, conducted the survey for PartsTrader.
By comparing its users’ satisfaction with the product at various time
intervals following significant program changes, PartsTrader says it will
continue to monitor its performance in the market.