The Nebraska Autobody Association’s (NABA) annual survey of Nebraska body shops
rating insurance companies is now complete and the results are similar to a recent survey of Kentucky shops (click HERE for that story) in that State Farm ranked the best while Progressive ranked the worst.
The survey was based on the 2007 calendar year and asked
repairers to rank insurers on a scale of 1 to 10, with 1 being the lowest
(worst) rating and 10 being the highest (best) rating.
State Farm achieved an overall rating of 8.38 to keep the top spot for the third consecutive year. Farmers
Mutual Insurance came in at number-two with a rating of 7.55, while Battlecreek slid into the number-three position previously held by AAA in 2005 and Union Insurance in 2006 with a rating of 6.77. Progressive finished last with a score of 3.90.
"The most important aspect of the survey is that it underscores the
significant variance in how insurers treat their policyholders after a
covered loss," said NABA Director Norbert Zaenglein. "One would not expect
such a dramatic variance in a well-regulated marketplace. Such a striking difference is cause for concern and should
prompt state regulators to review and rev up their market conduct
enforcement programs."
To download the results of the survey, visit www.nebraskaautobody.com.
