Summit Consulting Int’l, Inc. (SCI) was recently approved as a vendor for Toyota Certified Collision Centers and Lexus Certified Collision Centers. SCI says its web-based customer satisfaction surveys will give these shops greater insight into the needs of their customers, as well as help them identify opportunities that build on quality measures.
“We appreciate SCI’s approach to exceptional customer service – their surveys make it easy for our shops to collect and analyze important data so that we know exactly where we stand with our customers and what we can to do to build lasting relationships,” said Brad Brahe, body shop process improvement manager, Toyota Motor Sales, USA. “SCI has been a longtime, trusted partner of Toyota and Lexus – its team shares our focus on delivering a top customer experience.”
SCI says its web-based surveys are cost effective and deliver real time scores and performance reporting so shops can get an immediate read on the customer service experience they are providing. SCI says shops can quickly and easily see what processes are working and where improvements need to be made so they can dedicate the appropriate resources and make changes in each respective area.
“The customer experience is critical – each customer needs to establish a high level of trust with the shop, which is what drives loyalty, referrals and, ultimately, a stronger operation,” said Bob McDonald, president of SCI. "By relying on survey data to make decisions, shops can more effectively support customers now and in the future. These surveys are yet another way that we at SCI are helping shops better understand their customers, processes and results so they can meet their operational and financial goals.”
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Summit Consulting Int’l, Inc.
