Body Bangin': Creating a Winning Body Shop with Andrew Batenhorst

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The information source for the collision repair industry.
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Body Bangin’: Creating a Winning Body Shop

Micki Woods interviews Andrew Batenhorst, collision center manager at Pacific BMW in Glendale, Calif., about changes he has made in his shop that resulted in it winning the BMW Shop of the Year.

BodyShop Business Staff Writers
By BodyShop Business Staff Writers
Published:

Micki Woods, master marketer for collision repair shops and owner of Micki Woods Marketing, has released the latest episode of “Body Bangin’,” the video podcast that is taking the industry by storm!

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In this episode, Woods interviews Andrew Batenhorst, collision center manager at Pacific BMW in Glendale, Calif., a shop that just won the BMW Shop of the Year award. Batenhorst talks about changes he has implemented in his shop that have made a huge difference, such as:

  • The value of process
  • Incentive process for his people
  • Setting up goals for each department
  • Balancing shop culture with new hires
  • Being an empathetic leader
  • And more!

To listen to the audio-only version, see below: Creating a Winning Shop with Andrew Batenhorst:

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Jason Stahl has 30 years of experience as an editor, and has been editor of BodyShop Business for the past 18 years. He currently is a gold pin member of the Collision Industry Conference. Jason, who hails from Cleveland, Ohio, earned a bachelor of arts degree in English from John Carroll University and started his career in journalism at a weekly newspaper, doing everything from delivering newspapers to selling advertising space to writing articles.
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Joe Keene, automotive content video producer at Babcox Media, speaks with Hunter Engineering service rep Rick Marzen on Hunter’s premium center-clamp Maverick tire changer and runs thorough a demonstration of a typical low-profile sidewall procedure. This video is sponsored by Hunter Engineering Co.

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