Bribe(s) Gone Bad - BodyShop Business

Bribe(s) Gone Bad

Struggling to quit steering customers to another shop.

“I’ve been struggling with a major insurance company to quit steering customers to another shop,” wrote the shop owner in a recent e-mail.

His story sounded all too familiar. Feeling bad for the guy, I read on.

Before long, however, I found myself thinking this guy might quite possibly be the dumbest person on the face of the earth.

Here’s the Cliff Notes version of his story:

  • Adjuster No. 1 tells this shop owner (who’s on the DRP for this particular insurer) that he has a daughter to put through college and also needs to buy her a car. He asks the shop owner to fix a total loss and to give him a “break” on it. In return, he says, he’ll give the shop work. The shop spends $6,000 on parts, paint and labor, and for a while, work does increase. Then it stops. The adjuster is never heard from again.
  • Adjuster No. 2 (from the same insurer) comes in. He says he’ll give the shop work if they paint his wife’s car. They paint it, and the adjuster is never heard from again.
  • The adjuster’s office secretary says if the shop repairs her recently wrecked vehicle, she’ll make sure they get work. Same story.
  • Adjuster No. 3 says if the shop opens another location in a neighboring town, he’ll put his drive-in claims office there. He gets his free repair, the shop actually opens a second location and to no one’s surprise but the shop owner’s, no drive-in claims office.

“I’m tired of all this,” wrote the shop owner at the end of his e-mail. “I know there must be some legal action I can take for this essential blackmail from this company.”

Can anyone really be this dumb? What’s this guy going to say to a lawyer? “My bribes didn’t work out so I wanna sue”?

Says BSB contributing editor Charlie Barone: “While half the industry is screaming bloody murder about steering and another quarter is setting up legitimate DRP agreements, a good number of shop owners are doing it the old-fashioned way – paying off adjusters.”

Which is exactly what this shop owner did. And it wasn’t until his bribes went bad that he e-mailed for advice

Still, I guess if the guy really wants advice, I should give it to him, right?

Georgina K. Carson

You May Also Like

Protect Your Shop from Cyber Crimes with Mark Riddell

Micki Woods interviews Mark Riddell of m3 Networks Limited on what auto body shops can do to protect themselves from a cyber attack.

Micki Woods, master marketer for collision repair shops and owner of Micki Woods Marketing, has released the latest episode of "Body Bangin'," the video podcast that is taking the industry by storm!

In this episode, Woods interviews Mark Riddell, managing director of m3 Networks Limited, about how auto body shops are looked at as small businesses and easy prey for cyber attackers and what they can do to protect themselves and their customers' data.

Body Bangin’: The Disengagement Epidemic with Kevin Wolfe

Micki Woods interviews Leaders Way Owner Kevin Wolfe on why 73% of work professionals are disengaged today and what we can do about it.

Body Bangin’: I Thought We Were Doing It Right with Josh Piccione

Micki Woods interviews Josh Piccione on repairing vehicles correctly — according to manufacturer guidelines.

Body Bangin’: Be a Star Not a Hamster with Robert Snook

Micki Woods interviews popular keynote speaker Robert Snook on how to differentiate and grow your business.

Body Bangin’: Know Me, Know My Car with Mike Anderson

Micki Woods interviews Mike Anderson on the importance of building an emotional connection with your customers.

Other Posts

Body Bangin’: Fighting for Consumer Safety with Burl Richards

Micki Woods interviews Burl Richards on his personal mission to fight for consumers’ rights and safety.

Body Bangin’: The Employer-Student Disconnect

Micki Woods interviews Raven Hartkopf, lead collision instructor at Collin College in Texas, on what students want from a shop employer.

Body Bangin’: Why Follow OEM Repair Procedures?

Micki Woods interviews Logan Payne of Payne & Sons Paint & Body Shop on the importance of following OEM repair procedures.

Body Bangin’: Getting Paid for Calibrations

Micki Woods interviews Andy Hipwell and James Rodis of OEM Calibration on how to get started doing ADAS calibrations.