The Connecticut Collision Repair Specialists (CCRS) recently hosted a panel of insurers and repairers to discuss the needs of today’s consumers and the collision repair industry’s responsibility to adapt to those needs through best business practices, enhanced communication, continual education and technical training.
Representatives from MetLife Auto & Home, Amica Mutual Insurance and Travelers answered questions from attendees. In addition, Doug Fernandez, owner of Turnpike Motors; Bob Andrade, owner of Andrade’s Auto Body; and Dave Merchant, president of Ray’s CARSTAR represented the repairers.
"I applaud CCRS for their efforts to create the best repair experience for the customer,” said panel member Gerry Manuel, vice president of Travelers Claim said. “It’s a shared goal that we believe can be attained through cooperation between the repairer and the insurer throughout the entire process.”
Among the issues discussed were the role government should play in the consolidation of an industry and well as licensing requirements for technicians.
“Part of our association’s objective is to provide an open environment where we can come together with the insurance industry to discuss the issues on both sides – how we can make the process better for the mutual benefit of the consumer,” said Lisa Siembab, CRS executive director. “We are pleased to host one of the first discussions such as this in Connecticut.”
For more information, visit www.ctcrs.com.
