VeriFacts Automotive recently acknowledged the Chrysler Corporation for its response to a collision repair shop’s problem with fixing a vehicle that didn’t have published rear sectioning procedures for the required repair.

Chrysler’s development of a repair procedure enabled the shop to properly repair this vehicle rather than write it off as a total loss, VeriFacts says.

Gabe Naranjo, co-owner and manager of Ramona Auto Body in Hemet, Calif., was preparing the repair blueprint for a 2007 Chrysler 300C that had suffered significant rear body and structural damage.

“We looked for sectioning procedures on the Chrysler Web site, otherwise we were going to have to replace the left rear quarter panel, inner and outer wheelhouse, rear center floor and cross members,” Naranjo said. “Without sectioning procedures, we were facing a very intrusive and costly repair that was going to total the vehicle. We were unable to find sectioning procedures for this vehicle so I contacted our VeriFacts coach.”

After assessing the situation, VeriFacts contacted Douglas Craig, collision repair manager at Chrysler.

“In less than 48 hours, we had what we needed from Chrysler: a smart repair procedure
approved by Chrysler engineers that allowed us to properly repair the vehicle,” said Naranjo. “I was blown away that Chrysler was able to provide us with these less intrusive repair procedures that saved the car for the customer and enabled us to do what we are in business to do: fix cars.”

Chrysler’s Craig added, “Chrysler makes every effort to expedite a repair, when needed, to help reduce costs and increase customer satisfaction. Our collaboration with Ramona Auto Body and VeriFacts was both positive and beneficial.”

VeriFacts noted that the collaboration between the Ramona Auto Body and Chrysler provided a win for all parties involved: the vehicle owner, the shop, Chrysler, and the insurer, Allstate.

For more information, visit www.verifactsauto.com.