Mitchell International, Inc., today announced that American Claims Management, Inc. (ACM), an independent national third party claims administrator, chose Mitchell as its new provider of auto physical damage claims processing solutions.
Under the terms of the agreement, the company will implement the entire WorkCenter suite including assignment, review, compliance, total loss and reporting.
"We’re excited about using Mitchell WorkCenter to power a complete end-to-end integrated physical damage processing solution that will enable us to provide fast and efficient service to our clients," said Dhara Patel, senior vice president, Commercial Casualty for ACM. "The decision to go with Mitchell was based on WorkCenter’s ease of integration with our claims system and a dedicated account management team offering exceptional service. We also highly value the fact that WorkCenter Total Loss has the ability to improve our claims process by reducing settlement times and increasing customer satisfaction. Our partnership with Mitchell will further enhance ACM’s state-of-the-art claims software that already provides on-line, real-time data to our clients in a paperless environment."
Added Scott Kozak, senior vice president, Insurance Sales & Service for Mitchell International, "We welcome the opportunity to provide American Claims Management with a complete auto physical damage claims solution that includes Mitchell WorkCenter Total Loss. WorkCenter Total Loss, developed in conjunction with vehicle pricing expert J.D. Power and Associates, continues to gain momentum in the marketplace as a result of its accurate and transparent methodology that leads to higher levels of customer satisfaction. As a company dedicated to improving performance, we’re proud to provide a seamless, integrated user experience for claims professionals while improving the consumer total loss claim experience."
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