Insurance Auto Auctions Launches Customer Self-Service Portal for Total Loss Claims Management - Body Shop Business

Insurance Auto Auctions Launches Customer Self-Service Portal for Total Loss Claims Management

This self-service tool allows insurers to provide vehicle owners with an effective means to track the progress of their total loss claims.

IAAInsurance Auto Auctions, Inc. (IAA), a business unit of KAR Auction Services, announced the launch of, a turnkey customer self-service tool that enhances the total loss claims experience for IAA Title Services clients. IAA states that this self-service tool allows insurance companies to provide vehicle owners with an effective means to track the progress of their total loss claims, resulting in enhanced customer satisfaction and improved customer retention.

Through, vehicle owners can easily receive communications and track their information throughout the total loss claims process including visibility of real-time status updates, messaging features, document downloads and multiple claim management. These features help reduce the amount of administrative work typically associated with a claim.

“We are proud to incorporate this capability into our Total Loss Solutions offering,” said Pat Walsh, senior vice president of business development, IAA. “ reflects the type of full-service claims management solutions that our customers have grown to expect. It delivers a customer self-service product for our clients so they don’t have to build their own propriety solution.”

John Kett, CEO and president of IAA, added, “Insurance carriers increasingly have to tightly manage every aspect of the total loss claims process while also providing a great customer experience. That’s why IAA’s continued focus on innovation and technology advancements that streamline the process and increase customer retention is critical.”

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