The Anderson Cooper 360 show that aired on CNN on Feb. 11 exposed auto insurance company practices of steering customers to “preferred facilities” and forcing collision repair facilities to use questionable parts, all to save the insurance companies money.
These practices are the basis for a federal lawsuit involving more than 500 body shops in 36 states that are accusing insurers of price-fixing, steering, refusal to pay for necessary procedures and more.
One shoddy repair was uncovered where a woman, a Progressive customer, and her young son picked up her repaired car only to drive it away and discover it was making a loud noise and vibrating violently. A subsequent inspection revealed a litany of things that were either repaired wrong or not repaired at all.
To watch the show, click HERE.