Body Bangin' with Micki Woods and Kristen Felder

Body Bangin’ with Micki Woods and Kristen Felder

Micki Woods interviews Kristen Felder of Collision Hub on how we should be dealing with our customers in a post-COVID environment.

Micki Woods, master marketer for collision repair shops and owner of Micki Woods Marketing, has released the latest episode of “Body Bangin’,” the video podcast that is taking the industry by storm!

In this episode, Woods interviews Kristen Felder of Collision Hub on how should we be talking and dealing with our customers in a post-COVID environment. Instead of telling our customers what we think they want to know or what we think they need to know, Felder shares ways to discover what your customers really need from you.

To listen to the audio-only version, see below: Changing the Way We Communicate is Key with Kristen Felder.

You May Also Like

Consolidator Report

Consolidation news from the week of Jan. 23.

Classic Collision Adds 40th Location in Florida

Classic Collision has announced the acquisition of R&R CARSTAR in Apopka, Fla.

Read more here.

Crash Champions Acquires Crocketts Premier Auto Body

Crash Champions announced it has finalized the acquisition of Crocketts Premier Auto Body in Pinole, Calif.

New Products of the Week

A review of some of the latest products featured on bodyshopbusiness.com.

Driven Brands Appoints Danny Rivera to New COO Role

Driven Brands announced the appointment of Danny Rivera to the newly created role of chief operating officer effective Feb. 20, 2023.

Driven Brands Rings Nasdaq Closing Bell

Driven Brands Holdings Inc. rang the Nasdaq closing bell in Times Square on Friday, Jan. 13 in honor of the company’s two-year listing anniversary.

GM to Invest $20.5 Million to Prepare for EVs

General Motors Co. has announced plans to invest a total of $20.5 million across three of its Customer Care and Aftersales parts distribution centers, located in Memphis, Tenn., Ypsilanti, Mich., and Burton, Mich.

Other Posts

NABC Gifted 300-Plus Recycled Rides in 2022

The NABC gifted more than 300 refurbished vehicles worth $5.4 million to people in need of reliable transportation in 2022.

Crash Champions, NABC Donate Recycled Rides to California Mom

Crash Champions and the NABC recently donated a refurbished vehicle to a Palm Springs, Calif., mom as part of the NABC’s annual charity golf tournament.

NABC Announces New Level One Partner

The NABC announced that the Collision Advice Legacy Group Spartan 300 has joined them as a level one partner.

SEMA Battle of the Builders TV Special Premieres Jan. 28

All-new, behind-the-scenes footage and exclusive interviews from the newest SEMA Battle of Builders competition will premiere on Jan. 28, 2023 at 9 a.m. EST on the History Channel’s Drive Block and A+E Network’s FYI.