CARSTAR North American Operations Team Holds First-Ever Operations Retreat in St. Louis

CARSTAR North American Operations Team Holds First-Ever Operations Retreat in St. Louis

The team explored ways to improve its Performance Based Agreements (PBA) initiatives as well as improve franchise performance and profitability through the CARSTAR EDGE Performance Platform.

CARSTAR announced that it held its first-ever CARSTAR North America Operations Retreat at Hunter Engineering Headquarters in St. Louis Feb. 28-March 2, 2017.

The team collaborated and explored innovative ways to improve its Performance Based Agreements (PBA) initiatives as well as improve franchise performance and profitability through the CARSTAR EDGE Performance Platform, CARSTAR’s sequenced operational process creating best-in-class locations that deliver an exceptional customer experience.

In 2017, the team will continue to focus on improving the 3Cs: closing ratio, cycle time (LOR) and CSI through implementation of the CARSTAR EDGE Performance Platform. Mark Algie, business development manager, and Heather Green, master black belt, of the 3M Automotive Aftermarket Division delivered a training session on Value Stream Mapping and Lean Process Solutions. The team also went onsite to two different CARSTAR locations for hands-on learning.

“This continues our long-standing strategic partnership with CARSTAR, which launched in 1992, and our focus on helping CARSTAR driving their best-in-class performance in a highly competitive market place,” said Algie.

Added Melissa Miller, vice president of operations for CARSTAR North America, “The CARSTAR North American Operations team has a combined total of more than 500 years of tenure in the collision repair and insurance replacement industries. Our culture, knowledge and commitment to our franchisees and insurance partners is the lifeblood of our team. With one team with the same goals focused on growth, performance and customer experience, we will further accelerate our position in the industry faster and better than anyone.”

You May Also Like

Survey Finds More Body Shops Researching OEM Repair Procedures

The latest “Who Pays for What?” survey indicates that 61% of shops say they’re researching OE procedures on “all” or “most” vehicles.

The latest "Who Pays for What?" survey from Collision Advice and CRASH Network indicates that more than three in five shops (61%) say they're researching automaker repair procedures on “all” or “most” of the vehicles they repair, a nine percentage point gain since 2020.

“It’s still not a high enough percentage, because this must be done every time, but at least awareness of this vital step is increasing,” said Mike Anderson of Collision Advice, who conducts the quarterly surveys with CRASH Network. “OEM information is complex, and can change. I recently wrote an estimate on three of the same year and model of vehicles, but the alignment procedures and battery disconnect procedures were different based on trim levels and engine types.”

Classic Collision Expands into Florida Keys

Classic Collision has announced the acquisition of Cooper’s Paint & Body Shop in Key West, Fla.

People on the Move

Recent personnel news that has appeared on bodyshopbusiness.com.

Consolidator Report

Consolidation news from the week of July 1.

CIECA to Hold Webinar on V2X Technology

The webinar, “Why the Collision Industry Should Be Interested in V2X,” will be held on July 25 at 2 p.m. EST.

Other Posts
Top 5 Stories of the Week

A recap of the top five stories on bodyshopbusiness.com during the week of July 1.

Tint World Expands Texas Footprint with East Houston Location

The National Automotive Styling Centers franchise announced the opening of its 25th store in the state.

GFS Names Platinum Equipment Preferred Refinish Distributor for Illinois

Founded in 2020, Platinum Equipment supplies, installs and services a variety of automotive repair equipment, including paint booths and frame racks.

Global Finishing Solutions, GFC logo
Fix Network to Host 2025 Global Conference in Mexico

The conference will take place April 27-May 1, 2025 at the Dreams Playa Mujeres Golf & Spa Resort in Mexico.