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Tool enables CCC ONE users to create a shop profile, share customer reviews and update customers on vehicle repair status.
CCC Information Services has announced the launch of the Carwise Shop Finder solution, a free benefit to users of CCC ONE.
Carwise is a consumer-facing website that enables CCC ONE users to share repair status details with their customers. The new Shop Finder functionality allows shops to create a profile and share customer reviews, giving shoppers the information they need to find and select a collision repair partner. The Shop Finder functionality is integrated within CCC ONE so shops can manage and maintain their profiles from within their familiar application.
“We see the Carwise Shop Finder solution as a great tool to showcase our shop and our offerings, and to provide us with another channel to connect with more potential customers,” said Karen Hansen, secretary treasurer, Hansen’s Auto Body & Paint.
CCC says configuring a compelling shop profile only takes a few minutes. Shops can upload pictures of their repair facility, highlight services that might set them apart, share their history and even indicate the type of payment accepted. Shops that use CCC ONE Update Plus Status or UpdatePlus CSI can share customer reviews directly within their Carwise profile, giving potential customers access to past customer reviews, comments and ratings. Validated reviews and comments are presented in an unbiased manner, ensuring that others see what actual customers are saying about the shop.
“CCC is focused on helping our customers be successful, and the Carwise Shop Finder solution will give shops a new channel to market their services to active shoppers,” said Joseph Allen, general manager, CCC Automotive Services Group. “CCC has spent years establishing a seamless connection between insurers and their DRP partners. The powerful network that has resulted has allowed us to introduce new ways for customers to do more business, more efficiently. CCC ONE OpenShop was introduced last year, enabling insurers to connect with repairers outside of their DRP programs. Now, with Carwise Shop Finder, we’re extending our network to reach consumers who are actively looking for repair services. In each of these efforts, our focus is to deliver increased value to our customers by driving more business to their doors.”