CARSTAR Chilton Auto Body, a 12-shop MSO in the San Francisco Bay Area, announced the hiring of two industry leaders and other organizational changes to support the expansion of the business.
Chris Abraham has been named CEO, Charlie Rich has been named vice president of business development and James Burbank has been promoted to vice president of operations.
“These two key additions and the promotion of James are part of my commitment to continue building a first-class team that will lead the company into its next phase of growth and opportunity,” said Mike Chilton, owner. “Chris, Charlie and James are successful leaders and entrepreneurs who have served the collision repair industry for over three decades, and we are excited to have them leading Chilton Auto Body into the future.”
Abraham started his career with Service King in 1995, progressing through various leadership roles. In 2009, he went on to open the company’s first expansion market in Houston, paving the way for growth into leading markets across Texas. He was promoted to CEO in 2012 and grew the company from 47 locations in Texas to 340 stores across the country during his six years of leadership.
Rich joined CCC in 1989, helping them grow from $18 million to over $160 million in annual revenue in just eight years. He went on to co-found ProcessClaims in 2000, developing the industry’s leading claims technology that was acquired by CCC in 2006. He also served as vice president of business development for Fix Auto from 2015 to 2018, helping the company double in size over his four-year tenure.
Burbank started his career at Enterprise in 2001 in the Bay Area and has been a key operational leader at Chilton Auto Body since 2002. He was instrumental in helping grow the company from one location to 12 locations today and in creating operational systems that will enable the company to flourish in a rapidly evolving market.
“I am inspired by the company’s commitment to excellence and targeted growth opportunities,” said Abraham. “Chilton is uniquely positioned to capitalize on expansion as the collision repair industry rapidly evolves, and I’m looking forward to working with this diverse and talented group.”
