The Automotive Service Association (ASA) has released the complete agenda for the management and technical service training taking place in Orlando, Fla., at the Renaissance Orlando Airport Hotel Feb. 26-27. These events will take place on Friday and Saturday, bringing a full-day management session dedicated to shop owners and managers on Friday and service repair training to technicians and service writers on Saturday. The management and service writer training is AMI-approved course content.

Bob Greenwood, president/CEO, Automotive Aftermarket E-Learning Centre Ltd., will lead the management training on Friday. His workshop, titled “Profitability Secrets That Dramatically Build Your Bottom Line,” will be presented in four parts throughout the day.

Topics to be covered include:

• Important formulas and business guidelines that focus on net income development.
• The new approach required to meet staff competency, economic and technology realities.
• The key daily measurements to ensure the shop is on track while engaging staff to stay focused on results.
• The right sales with the right car count for your shop.

Attendees participating in the management training will also have the opportunity to participate in the technical training sessions the following day at no additional cost.

Technical training, taking place on Saturday, Feb. 27th, will include sessions with Donny Seyfer, co-owner, Seyfer Automotive, Inc.; Jim Wilson, senior training instructor-Automotive Aftermarket, Robert Bosch LLC; and Margie Seyfer, owner, Impact Presentations. Attendees will have the opportunity to choose their sessions with each of the three trainers.

Highlighted training topics include:

Donny Seyfer presents

• 21st Century Cooling System Design
• Preparing to Service Connected Cars

Jim Wilson presents

• Bosch Brake Technology
• Bosch Practical Electrical Testing

Margie Seyfer presents

• Lip Service
• Winning Women Customers

For both days, networking opportunities, refreshment breaks, breakfast and lunch are all included. For more information on specific courses, click here.

For more information about ASA Regional Events, or to register for the Orlando program, visit www.regonline.com/asaregionaltraining.