Consolidators: Auto Glass Now Opens Two New Locations
I-CAR, the Inter-Industry Conference on Auto Collision Repair, has introduced a new series of online courses that provides foundational knowledge on the basics of the collision repair process for professionals across the collision repair inter-industry.
The Intro to Collision Repair Series is designed for such roles as entry-level technician, entry-level appraiser, front office staff, customer service rep, sales staff, call center agent and vo-tech student.
The intro series includes a set of 14 one-hour online courses that covers topics such as vehicle parts terminology; mechanical repair terms and vehicle protection; tools, equipment and attachment methods; and collision repair process overview. The intro series is customizable to a business, and staff members can take all the courses or only the ones they need. Upon purchase, the courses remain in the trainee’s secure online myI-CAR account, available whenever a quick refresher is needed.
Upon completing the courses, individuals will have the knowledge needed to understand certain aspects of collision repair technology, more clearly explain the collision repair process to customers, reduce customer hold time and call transfers, field customer questions about vehicle repairs and efficiently interact with customers.
“Efficiency is key to running a successful business, and ensuring that your team has a solid understanding of the basics of the collision repair process can benefit a business in several areas,” said John S. Van Alstyne, I-CAR CEO and president. “Training from the intro series empowers non-technical staff to interact with customers more confidently and will allow them to continue providing value in their role at a collision repair business. ”