Mitchell honored collision repair facilities from throughout the U.S. and Canada with the 10th annual AutocheX Premier Achiever Awards, hosted "virtually" for the first time on the Premier Achiever Award website. The Premier Achiever Awards recognize top-performing auto body repair shops throughout the U.S. and Canada, celebrating exceptional customer service and satisfaction achievements.
The class of 2011 Premier Achievers includes top-performing collision repair facilities of all sizes across the U.S and Canada. In an industry of nearly 50,000 North American shops, these winning shops qualified among the 400 exclusive Premier Achiever Award recipients.
One of the 2011 winners is Little Valley Restoration and Collision of Ladysmith, British Columbia, Canada a five-time Premier Achiever winner. Owners John and Jacky Neil have been in business for 32 years and run the shop with two of their children. John says their success is based on their focus on the customer and delivering high quality.
"Winning the Premier Achiever Award is a great achievement and reinforces the qualities and values that I’ve always instilled in both my children and my employees: treat others the way you’d like to be treated. If you do that, it makes everything so simple," says Neil. "My employees are simply in the habit of doing things the right way it’s our standard operating procedure. Loyal customers are the result. We’re really proud to have won the Premier Achiever Award for the fifth year as it validates our dedication to always putting the customer first."
Since the award program was launched in 2002, AutocheX has presented more than 3,000 Premier Achiever Awards to industry-leading collision repair facilities. The award is based on customer satisfaction scores as measured by AutocheX, either independently or as part of an insurance-sponsored repair program. This year, participating insurance programs included seven of the top 25 carriers in North America.
"Mitchell congratulates all the 2011 Premier Achiever Award winners for achieving an impressive level of customer service and satisfaction," said Jim O’Leary, vice president of Mitchell Repair Solutions. "We look forward to continuing to work with them and all our auto body shop clients to improve and simplify all aspects of their business performance."
See list of winners (due to Mitchell’s client privacy policies, only shops that granted permission are listed)