Tesla-Owned Collision Repair Shops: Coming Later this Year

Tesla-Owned Collision Repair Shops: Coming Later this Year

The move is an effort to “significantly improve the customer experience with out-of-warranty body repairs,” Tesla executives said.

As Tesla prepares for the launch of its Model 3 (pictured here), the automaker is beefing up its service infrastructure and capabilities.

 

Tesla plans to open its own collision repair facilities, the automaker announced.

“To significantly improve the customer experience with out-of-warranty body repairs, we intend to open the first Tesla-owned body repair shops later this year and expand the existing network of third-party Tesla-certified body shops,” Tesla CEO Elon Musk and CFO Deepak Ahuja wrote in a May 3 letter to shareholders.

The executives didn’t offer any additional details in the letter.

As Tesla gears up for the launch of its Model 3, the automaker said it plans to tack on nearly 100 retail, delivery and service locations globally, noting that its new service centers boast more service bays than in the past.

Tesla said it has leveraged remote diagnostics to help reduce mechanical repair times by 35 percent, and aims to improve on that metric even further.

“Using remote diagnostics, our service technicians are increasingly able to identify repair needs in advance of meeting with customers and even before customers notice issues,” the Tesla executives wrote.

Also on the mechanical side, Tesla noted that it had plans to add more than 100 mobile repair trucks in the second quarter.

“Tesla’s mobile strategy is unique given the direct relationship we have with our customers and because our cars are designed so that most repairs can be done without raising the car on a vehicle lift,” Musk and Ahuja wrote. “Our mobile strategy scales quickly, is capital-efficient and lowers cost because proactive service and scheduling more than offset technician drive time to the customer. Best of all, mobile service saves Tesla customers the time traveling to and from a service center.”

Earlier in the year, Tesla told shops that it is simplifying the tooling and training requirements for the Tesla Approved Body Shop program, as the automaker ramps up for Model 3 production. Tesla said it no longer will require onsite, instructor-led training for certification, and has approved eight of the most popular aluminum welders as part of an effort to explore “promising alternatives” to equipment “for which we previously offered limited options.”

You May Also Like

Classic Collision Adds New Location in Virginia Beach

Classic Collision has announced the acquisition of H&T Collision Center in Virginia Beach, Va.

Classic Collision has announced the acquisition of H&T Collision Center in Virginia Beach, Va.

H&T Collision opened in July 2005 as a family-owned center and quickly grew to a 13,000-square-foot location equipped with state-of-the-art equipment.

“By doing nothing but quality work and treating our customers right, we have managed to become one of the largest independent repair facilities in Virginia Beach, and we believe Classic Collision will continue our efforts here,” saidTroy Fassler, former owner of H&T Collision Center.

Glue Pulling: Auto Body Shop Efficiency and Cleaner Repairs

One relatively new method of collision repair growing in popularity, relevance and value is glue pull repair.

Body Filler: Filling the Need

Best practices, tips, fun facts and history on that essential product in collision repair: body filler.

Glue Pull Repair Q&A with Dent Fix’s Erik Spitznagel 

Why is everybody talking about glue pulling right now?

Glue Pull Repair: Efficient and Clean Repairs

Repair methods must evolve to keep up with changing technology, and one relatively new method of collision repair that’s growing in popularity, relevance and value is glue pull repair.

Other Posts

Latest SEMA Research Says Sales Growing Across Industry

The automotive specialty-equipment industry continues to see growth, strong demand and less volatility this year.

New Hunter University Offers Online and In-Person Training

The platform collects all of Hunter’s extensive learning content in a single place, offering dozens of free online courses worldwide.

New Products of the Week

A review of some of the latest products featured on bodyshopbusiness.com.

Consolidator Report

Consolidation news from the week of May 20.