A-1 Toyota, a BASF Glasurit shop in New Haven, Conn., has won the Toyota Certified Collision Center of the Year award. This marks the first time a Toyota dealer from the Northeast has received the recognition since the award’s inception. Criteria for the award include: achievement of master level training in all departments, strong financials, consistent improvement of key performance indicators and exceptional customer satisfaction scores.
“As a Glasurit customer for more than 15 years, we know A-1 has a strong team dedicated to quality repairs and excellent customer service,” said Jeff Wildman, manager, OEM & Industry Relations for BASF. “We recognize the outstanding work of A-1 and support their commitment to excellence.”
Anna Lynn Wheeler, vice president and general manager at A-1Toyota, added, “To be recognized by Toyota, compared to hundreds of other shops, confirms that our employees go above and beyond for our customers. I attribute our success to our body shop manager, Michelle Tortora, and her assistant body shop manager, Ralph Doyon.”
George Irving Jr., Toyota’s national manager, Wholesale Parts & Collision, presented the award to Tony Galardi, president, and Wheeler at A-1 Toyota. BASF presented the shop with a custom plaque and a Chip Foose autographed print to recognize its achievement and support of Glasurit.