CCC Information Services has announced that it has redesigned CCC ONE Indicators 2.0 to allow shops to quickly hone in on leading KPIs.
CCC ONE Indicators 2.0 includes a visually intuitive dashboard that places leading KPIs such as cycle time and customer satisfaction metrics up front so users can easily get to the information they need. The dashboard is also organized to make it easier for auto body shops to view activity across multiple locations, measure the performance of an individual shop, or view their performance within a DRP program.
“As DRP relationships continue to evolve and expand, it becomes critically important for repairers to have tools that help them self-manage their performance against the metrics agreed to with their insurance company partners,” said Susanna Gotsch, director, CCC Information Services Inc. “The enhancements to the CCC ONE Indicators dashboard offer visual representations of key metrics within a single view and allow for easy access to detailed support data on the performance trends that matter most.”
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