Mitchell International announced the recipients of the 2015 AutocheX Premier Achiever Awards, honoring top-performing collision repair shops throughout the U.S. for impeccable customer service.
“The AutocheX Premier Achiever Award winners exemplify the level of excellence all shops should aspire to,” said Paul Rosenstein, vice president, Product Management at Mitchell International. “Specifically, these repair shops have gone above and beyond to honor their commitment to their customers to deliver the industry’s best service on a daily basis.”
Winners of the 14th annual 2015 AutocheX Premier Achiever Awards come from the U.S. and include collision repair shops of all sizes, small to large. The recipients are being honored for consistently receiving high customer satisfaction scores as measured, either independently or as part of an insurance-sponsored repair program, by Mitchell’s AutocheX customer satisfaction solution.
“We love being able to know how our customers feel about the repair process,” said Mike Cebollero of Sierra Auto Body in Grass Valley, Calif. “A collision is a big disruption to their lives. We try very hard to minimize the disruption to their daily routine while we repair their vehicles. It’s nice to know through the AutocheX surveys that our process is working for our customers.”
The Mitchell AutocheX program surveys customers from the 7,500 shops actively participating in the program. Customers are asked to rate their overall experience in terms of customer service and satisfaction among other detailed experience-related questions.
“With AutocheX, our customers are able to honestly and openly share their thoughts about their repair experience,” said Rosenstein. “The program serves as a neutral platform for our customers to voice any concerns and enables the body shop to identify customer service and experience shortcomings in a timely manner.”
