Farmers Insurance announced that Caliber Collision Centers has been awarded the 2011 National Multiple Shop Organization of the Year Award for outstanding operational and customer satisfaction management.
Under the leadership of Steve Grimshaw, president and CEO and Mark Sanders, chief operating officer, Caliber Collision says it delivered the proactive management and self-discipline required by Farmers to further improve Farmers policy retention and customer value.
“We wish to congratulate Caliber Collision on being named Multiple Shop Organization Group of the Year,” said Odom Wu, national director of auto specialty claims for Farmers Insurance. “Caliber Collision has consistently provided Farmers Insurance’s customers with excellent customer service, and a strong commitment to quality vehicle repairs, thus earning them the distinguished honor of MSO Group of the Year.”
“Thanks to the hard work and commitment of Caliber Collision’s more than 2,500 associates across California, Arizona, Nevada and Texas, we are honored to be awarded Farmers Insurance’s 2011 National MSO of the Year for delivering outstanding operational and customer satisfaction management as we restore Farmers customers to the rhythm of their lives,” said Grimshaw.
Farmers Insurance and Caliber Collision key performance metrics over the 2011 period included customer satisfaction, file accuracy and cycle time.
Farmers Insurance presented the National MSO of the Year Award to Caliber Collision during a special presentation on March 28 at the Caliber Collision headquarters in Lewisville, Texas.
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