ALLDATA recently expanded its diagnostic and repair hotline service, ALLDATA Tech-Assist, to seven days a week, and is offering a free trial of the service.
The company said it has hired additional technicians at its Elk Grove, Calif., headquarters and at new hotline call centers in Georgia and Texas.
“The expansion of its Tech-Assist program, which is staffed exclusively by ASE-certified master technicians, reflects ALLDATA’s ongoing commitment to provide exceptional, knowledgeable diagnostic and repair support to its customers, when and how they need it,” the company said.
The Tech-Assist team is made up of seasoned diagnostic veterans, many of whom have been instructors and shop owners. Each consultant has experience with multiple vehicle manufacturers and is an expert in customizing diagnostic plans and communicating how to perform needed repairs to the customer, according to ALLDATA, which is owned by AutoZone.
Whether a shop needs diagnostic troubleshooting or step-by-step repair advice, ALLDATA’s ASE-certified master technicians stay with their customers until the problem is solved. That includes unlimited calls per case involving one vehicle, according to the company.
“The expansion of ALLDATA Tech-Assist aligns with our mission to provide the highest level of professional support when shops need help with challenging diagnostic or repair issues,” said Mitch Major, vice president, commercial support, AutoZone and president, ALLDATA. “Being staffed by ASE-certified master technicians – many of whom have decades of experience – and having the resources of our extensive technology database puts ALLDATA Tech-Assist at the forefront of automotive repair hotline services.”
Customers can use their smartphone and the free Rescue Lens app to connect in real time with an ALLDATA Master Tech. They can “show” the problem using interactive live-streaming video, and the Tech-Assist consultant can “draw” on the screen to help pinpoint the diagnostic issue or repair solution.
“What also sets our hotline service apart is the people – the Tech-Assist team has a passion for helping their fellow technicians and have access to the latest technology and repair information,” Major added.
The ALLDATA Tech-Assist hotline service is available as a monthly subscription or on a case-by-case basis.
As part of a new promotion, shops can try Tech-Assist for free. Shops interested in trying Tech-Assist can call (888) 252-8661 to get started. The promotion is limited to one free Tech-Assist case per shop location and is available to professional automotive repair shops only. Each case includes unlimited support calls per vehicle.
To help meet customer demand for diagnostic and repair advice, ALLDATA said it is accepting applications for Tech-Assist diagnostic consultant positions in California, Georgia and Texas. Prospective applicants can apply at https://careers.autozone.com/ALLDATA or by calling the Human Resources department at (916) 478-3392.