The Automotive Service Association of Arizona (ASA-AZ) has released its “best insurer” survey, in which the association asked collision repairers to rate 39 insurance companies on a scale of 1 (worst) to 10 (best). Ratings were based on the question, “Do the insurance company’s overall policies, attitudes and payment processes focus on providing quality and timely repairs for the consumer?”
Progressive was ranked the worst insurer in Arizona with an average rating of 3.35. USAA, with a rating of 8.27, and State Farm, with a rating of 7.38, were the top two insurers.
Following is the ranking of insurers from best to worst:
1. USAA (8.27)
2. State Farm (7.38)
3. AAA (7.31)
4. American Family (7.10)
5. Chubb (6.94)
6. Hartford (6.90)
7. Farm Bureau (6.81)
8. Amica Mutual (6.60)
9. Ca Casualty (6.53)
10. Farmers (6.492)
11. Travelers (6.488)
12. Fireman’s Fund (6.34)
13. MetLife (6.319)
14. Ameriprise (6.316)
15. Auto Owners (6.31)
16. GMAC/Integon (6.28)
17. Colorado Casualty (6.15)
18. Allstate/Encompass (6.08)
19. CNA/Continental (6.06)
20. Safeco/AM States (6.04)
21. GEICO (5.86)
22. Country Companies (5.694)
23. Sentury (5.686)
24. Liberty Mutual/Prudential (5.65)
25. Mercury (5.612)
26. Kemper/Unitrin (5.563)
27. Acuity (5.52)
28. Infinity/Windsor (5.39)
29. Unigard (5.28)
30. Nationwide/Allied (5.20)
31. AIG/21st Century (5.12)
32. Gainsco (5.04)
33. Ensurance (5.02)
34. Ohio Casualty (4.94)
35. Secura (4.90)
36. Safeway (4.52)
37. MGA Insurance (4.50)
38. State Auto (4.43)
39. Progressive (3.35)
Arizona repairers also ranked Progressive as the worst insurer in the state last year (click HERE to read more), as did repairers in Nebraska (click HERE) and Kentucky (click HERE).
For more information on ASA-AZ, visit www.asaaz.org.
