CARSTAR Conference 2022 Recognizes Top Performers at Awards Gala

CARSTAR Conference 2022 Recognizes Top Performers

CARSTAR recognized top CARSTAR franchise partners in the U.S. and Canada at the awards gala of the CARSTAR Conference 2022.

CARSTAR recognized the top performers among the CARSTAR franchise partners in the U.S. and Canada for their leadership and performance at the awards gala and closing event of the CARSTAR Conference 2022 on July 15, 2022 at the Gaylord Opryland Resort and Convention Center.

Top Net Promoter Score Award

Wendy and Kyle Murray, owners of CARSTAR Murray’s

The top net promoter score (NPS) award recognizes a repair facility’s excellent customer service and satisfaction. The winners are:

  • CARSTAR Murray’s, Seattle, Wash., owned by Kyle Murray, Patrick Murray, Thomas Murray and Wendy Murray
  • CARSTAR Newmarket, Newmarket, Ontario, owned by Bisram and Romena Deokinandan

Length of Rental Award

Mike Chilton of CARSTAR Chilton AutoBody

A key performance indicator for the industry, length of rental (LOR) measures a repair location’s efficiency and repair time. The winners are:

  • CARSTAR Chilton AutoBody, San Bruno, Calif., owned by Mike Chilton
  • CARSTAR Miramichi, Miramichi, New Brunswick, owned by Collin Manual

Ironman Award

Tom Martin, owner of CARSTAR Sidney Body, CARSTAR Troy and CARSTAR Piqua in Central Ohio

Recognizing the champion for the CARSTAR network helping other owners in the system and maintaining a strong level of operations and community engagement, the Ironman Award winners are:

  • CARSTAR Sidney Body, CARSTAR Troy and CARSTAR Piqua, Central Ohio, owned by Tom Martin
  • CARSTAR Oakville East and West, Oakville, Ontario, owned by Lorenzo Pellicciotta

Marketing Award

CARSTAR Murray’s of Seattle, Wash., picked up the Marketing Award

The marketing award honors the facility owner who connects with the community through innovative marketing initiatives that engage consumers and drive brand loyalty among consumers and drives brand loyalty within their regions. The winners are:

  • CARSTAR Murray’s, Seattle, Wash., owned by Kyle Murray, Patrick Murray, Thomas Murray and Wendy Murray
  • CARSTAR Torcam Group, Brantford, Ontario, owned by Javier Torres, Liliana Galeano and Sebastian Torres

“All of these CARSTAR franchise partners are tremendous owners and operators, working very hard to achieve industry leading KPIs and customer satisfaction,” said Dean Fisher, collision president, Driven Brands. “We are honored to recognize their achievements and accomplishments at the CARSTAR Conference 2022.”

You May Also Like

Driven Brands Rings Nasdaq Closing Bell

Driven Brands Holdings Inc. rang the Nasdaq closing bell in Times Square on Friday, Jan. 13 in honor of the company’s two-year listing anniversary.

Driven Brands Holdings Inc. rang the Nasdaq closing bell in Times Square on Friday, Jan. 13 in honor of the company’s two-year listing anniversary.

Several members of the Driven Brands leadership team joined CEO Jonathan Fitzpatrick to ring the closing bell.

Before ringing the closing bell, CEO Jonathan Fitzpatrick said, “We are focused on reshaping the industry — making it faster, friendlier and more convenient for our customers. We are simplifying car care so our customers can focus on the road ahead.”

Crash Champions, NABC Donate Recycled Rides to California Mom

Crash Champions and the NABC recently donated a refurbished vehicle to a Palm Springs, Calif., mom as part of the NABC’s annual charity golf tournament.

Crash Champions Acquires Crocketts Premier Auto Body

Crash Champions announced it has finalized the acquisition of Crocketts Premier Auto Body in Pinole, Calif.

Crash Champions Expands in California

Crash Champions announced it has acquired Stymeist Collision Centers, which operates four collision repair centers in Northern California.

Classic Collision Adds 40th Location in Florida

Classic Collision has announced the acquisition of R&R CARSTAR in Apopka, Fla.

Other Posts

Consolidator Report

Consolidation news from the week of Jan. 23.

Crash Champions Expands in Connecticut

Crash Champions announced that they have acquired Gengras Collision Center in East Hartford, Conn.

Oka’s Collision Centers of Hawaii Purchases Island Fender

Oka’s Collision Centers of Hawaii, a family-owned company with more than 50 years in business, has announced the purchase of Island Fender in Honolulu, Hawaii.

Consolidator Report

Consolidation news from the week of Jan. 9.