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CARSTAR Fred Beans of Mechanicsburg, Pa., has earned the Nationwide Showmanship of Excellence award for 2018 for its customer service, community involvement and high-quality repairs.
CARSTAR Fred Beans of Mechanicsburg, Pa., has earned the Nationwide Showmanship of Excellence award for 2018 for its customer service, community involvement and high-quality repairs. Only nine collision repair facilities out of 4,900 Nationwide On Your Side Repair Network locations received the award.
CARSTAR Fred Beans of Mechanicsburg, one of six CARSTAR Fred Beans locations qualified for the award as members of the Nationwide On Your Side Auto Repair Network program, which recognizes facilities and their employees for excellent customer satisfaction efforts. CARSTAR Fred Beans of Mechanicsburg achieved top customer service scores of “Recommend Shop – 9.95,” “Overall Experience – 9.95” and “Carwise 4.9 of 5.”
“CARSTAR Fred Beans of Mechanicsburg has gotten stellar customer service results again this year,” said Alex Smith, manager of the On Your Side Repair Network for Nationwide Insurance. “They have taken the time to develop a process that works very well at completing vehicle repairs and exceeding the customers’ expectations. Their customers know that when they drop off a vehicle at CARSTAR Fred Beans of Mechanicsburg, it will be back on the road with quality repairs done by trained professionals, quickly, the first time. They believe strongly that the emphasis is on helping people and not just fixing cars.”
CARSTAR Fred Beans of Mechanicsburg also believes in giving back to the community. The Nationwide Showmanship of Excellence award recognized their involvement with local organizations including:
- Officer Phil Drug/Safety Prevention Program, which benefits grade school-aged kids at Silver Spring and Hampden Township Schools
- Drive Out Breast Cancer for the PA Breast Care Coalition
- Angel Tree Program for Salvation Army
- Toys for Tots
- Wounded Warriors Project
- Cumberland Valley High School Sports
- Mechanicsburg High School Sports
“At CARSTAR Fred Beans, we do everything to meet our customers’ automotive needs,” said Fred Beans, owner of CARSTAR Fred Beans and the Fred Beans family of dealerships. “We treat customers like family, and we’re committed to delivering customer satisfaction. Our customers deserve the best automotive experience, and that’s exactly what they get when they visit a Fred Beans location. It’s an honor to be recognized by Nationwide with the Showmanship of Excellence award for our focus on customer service and our community involvement. We’re proud to be a partner in their On Your Side Repair Network.”
Beans recognized Greg Wolford and his team at Fred Beans of Mechanicsburg for truly embodying a strong “customer-first” mentality with each and every customer.