CCC Intelligent Solutions Inc. announced it has made touchless estimating a reality with the AI-powered CCC Estimate – STP, which uses advanced AI and insurer-driven rules to automatically initiate and populate detailed and actionable estimates in seconds. In market with four national insurers, including USAA, CCC Estimate – STP offers touchless line-level estimates from photos and is part of CCC’s broader offering that is digitizing the auto claims experience.
“CCC Estimate – STP utilizes AI at levels not previously seen in the industry and delivers the first-ever touchless estimating experience,” said Barrett Callaghan, executive vice president, Markets and Customer Success for CCC. “CCC is excited to deliver innovations that simultaneously reset expectations for insurers and policyholders, removing friction, increasing transparency and delighting policyholders by accelerating the claims experience. What many thought was impossible or years away is now live in market with CCC-powered estimates being completed in seconds versus days.”
CCC Estimate – STP uses a combination of technologies, data and partner connections to digitally generate comprehensive estimates for qualified repairable claims. The outcome is actionable estimates with line-level detail, including parts, labor operations and hours, and taxes. CCC Estimate – STP is configurable by insurer, including claim eligibility thresholds and desired policyholder communication experiences.
In market now, insurance customers live on CCC Estimate – STP have marked an important step on their digital transformation journey.
“Our members are at the center of everything we do, which today means delivering digital-first experiences whenever we can,” said Sean Burgess, chief claims officer for USAA. “We are excited to be first to include the touchless estimating capabilities available through CCC Estimate – STP in our claims process, automating steps that free our team to focus on the personal, compassionate aspects of the experience.”
Added Capgemini Executive Vice President and Global Insurance Industry Leader Dr. Seth Rachlin, “Touchless claims have long been the industry’s vision. CCC is delivering the future today. Advancements like these create the underpinnings of a frictionless enterprise capable of better business outcomes and long-term policyholder value. This is an important milestone in the industry’s transformation.”
For more information on CCC Estimate – STP, click here.
