CCC Information Services Inc. announced that its CCC ONE total repair platform (www.CCC.CCCIS.com/ONE) has entered a new phase of workflow enhancements with the latest version release. CCC ONE goes well beyond traditional shop management software by helping repairers manage their businesses instead of their software applications.
Key among the enhancements is a new series of dashboards that provides a single view of tasks by role, enabling users to manage their work more efficiently – something users had been wanting.
"I really like the system and the way it feels and navigates. It’s a very cutting-edge program,” said Leo Kozadinos, president of Nationwide Collision Centers in Houston, Texas. “I also like the fact that we were able to give suggestions and see our comments incorporated.”
Within the application, CCC ONE customers have a link to CCC’s development group where they can submit enhancement suggestions. CCC in turn evaluates such suggestions and determines whether or not to incorporate them into cyclical releases. To date, hundreds of customer recommendations – ranging from document configuration to accounting export processes to dashboard reports for parts, labor, production schedules and shop calendars – are now part of the CCC ONE platform.
CCC ONE uses a simple desktop interface to connect to servers hosted by CCC, eliminating the need for repairers to manage servers and databases. It gives both single-location and multi-store collision repairers the ability to manage the customer experience from the initial opportunity all the way through to back-end financial management. That includes parts, labor and production management.
“The parts ordering process in CCC ONE is amazing. We’ve basically eliminated our parts-ordering errors,” said Andrew Pierce, manager of Extreme Auto Body in Shelton, Wash. “Managing tasks is a benefit we were looking for and CCC ONE delivers.”
For more information, visit www.CCC.CCCIS.com/ONE. To schedule a demo, call CCC at (800) 463-6348.
Founded in 1980, CCC is a leading provider of advanced software, workflow tools and enabling technologies to the automotive claims and collision repair industries. Its client base includes more than 350 insurance companies and 20,000 repair facilities. For more info, visit www.cccis.com.
