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CARSTAR celebrated its 22nd anniversary and honored its top performing stores and representatives across the United States in Seattle.
At the annual awards ceremony held Sept. 25 at the Washington State Convention and Trade Center, CARSTAR CEO David Byers toasted each winner onstage and presented their award.
In the categories for top operations, five CARSTAR stores were honored. The winners included:
Franchisee of the Year
Taking home the top honor as the Franchisee of the Year was Exhibition Automotive CARSTAR in Kent, Wash., owned by Jeff Middleton. Franchisee of the Year is the highest award given in the CARSTAR system. The Franchisee of the Year represents the best of the best that is CARSTAR. This year’s winner was chosen on criteria including using all vendors possible, attending conference, being image compliant, submitting reports on time online and delivering consistently high CSI in the Top Ten for the month and quarter periods.
Rookie of the Year
The Rookie of the Year in the CARSTAR family was CARSTAR Olive Branch, in Olive Branch, Miss., owned by Lawrence Stewart Jr. This award is given in recognition of the newest CARSTAR franchisees as they get “up and running” with CARSTAR.
To qualify for the award, a franchisee must have been with CARSTAR less than three years, be well underway of achieving Tier 1 compliance and enthusiastically embrace the CARSTAR culture with active participation.
This year’s winner joined CARSTAR in 2010 and has embraced the CARSTAR culture.
Outstanding Facility Performance
The award for Outstanding Facility Performance went to Champion CARSTAR Collision in Hightstown, N.J., owned by Paul Edgcomb. The award for Outstanding Facility Performance is the second highest Franchisee Award in CARSTAR. This award recognizes the facility that consistently shows high ratings in Sales, Gross Profits, CSI, COS, Tier compliance and active involvement both in the community and within CARSTAR.
Outstanding Technician Performance
The honor for Outstanding Technician Performance was awarded to Highway CARSTAR Collision in Chagrin Falls, Ohio, owned by Frank Lanza. The award for Outstanding Technician is given to the facility that produced the most hours and dollars per technician as indicated on the monthly flash reporting with all 12-months reporting.
Outstanding Office Performance
The award for Outstanding Office Performance again went to Procraft CARSTAR in Great Falls, Mt., owned by Steve Howard, who also won in 2010. The award for Outstanding Office Performance is given to the facility that produces the most hours and dollars per front office personnel as indicated on the monthly flash reporting with all 12-months reporting.
“These CARSTAR owners and their teams have done a remarkable job building and managing their businesses in the last year, navigating a challenging economy and changing business environment to still deliver growth and success,” said Byers. “We’re proud of their accomplishments, and look to learn from them how we can apply their knowledge and insights across our entire organization.”
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