Independent Glass Association to Naming 'Steer of the Month' - BodyShop Business

Independent Glass Association to Naming ‘Steer of the Month’

Beginning in January, the Independent Glass Association (IGA) says it will select what it considers the worst steering incident from the incident reports being tabulated in its anti-steering database introduced earlier this year. An incident report form is currently being used by IGA members to catalog any issues of customer intimidation, misinformation and steering. All data being compiled will be made available to members for their use.

The reporting individual selected each month will win a “Don’t Get Steered!!” T-shirt and will be in the running for the “Steer of the Year” award to be presented at the 2010 Independents’ Days Conference in May. Each month, IGA says  the most egregious steer will be chosen.

IGA’s winning steer this month came from an independent glass shop that reported a steering incident in October. The shop’s employee attempted to file the claim via phone inside the shop with the insured present, and the claims representative asked to speak with the insured, according to the report submitted to IGA. Upon completion of the claims process, the customer hung up the phone and began walking out of the shop, looking quite frustrated, the report said. The employee asked if the claims administrator was able to help him file his claim and the customer stated, “Yeah, but they just took the business away from you guys. They are making me call this number now.” The shop reported that the claims representative told the customer to hang up and call its phone number to schedule an appointment with the glass company it owned.    

IGA accepts glass repair steering reports through its Web site.

More information:

Report a glass shop steering incident to IGA. All reports remain entirely confidential and will never be connected with your name.

• Independent Glass Association

You May Also Like

Cruise Postpones Release of Driverless Taxi Service

Cruise, a GM subsidiary, recently announced that it will miss its goal of launching a large-scale self-driving taxi service in 2019.

Cruise, a GM subsidiary, recently announced that it will miss its goal of launching a large-scale self-driving taxi service in 2019. Cruise CEO Dan Ammann said the company plans to dramatically increase the number of its autonomous test vehicles on the road in San Francisco, but will not be offering rides to regular people this year, according to an article from The Verge.

Cutting Edge Automotive Solutions Partners with Andretti Rallycross

Andretti Rallycross announced that Cutting Edge Automotive Solutions will serve as technical partner on Cabot Bigham’s No. 02 OINK Clothing Beetle for the remainder of the 2019 Americas Rallycross season, showcasing their SP Tools USA brand.

Ford, Volkswagen Expand Collaboration to Include Autonomous, Electric Vehicles

Ford Motor Company and Volkswagen AG announced they are expanding their global alliance to include electric vehicles – and will collaborate with Argo AI to introduce autonomous vehicle technology in the U.S. and Europe.

CCAR Updates Website with More OSHA Alliance Resources

CCAR (Coordinating Committee For Automotive Repair) has announced the addition of new Occupational Safety and Health Administration (OSHA) Alliance content on its main website,

CARSTAR McLaren Lake Forest and CARSTAR McLaren Irvine Open in California

Owned by husband-and-wife team James and Mary Davis, CARSTAR McLaren Lake Forest and CARSTAR McLaren Irvine are a family business.

Other Posts

CIECA to Offer Webinar on What Businesses Need to Know to Implement CIECA Standards

CIECA will hold its next CIECAst webinar, “Implementing CIECA Standards: Implementation Guide and Appendix C – BMS, Code Lists and Shema Components,” on Tuesday, Dec. 11, 2018 at 11 a.m. CST.

CARSTAR Urges Customers to Stay Winter Ready

Cold weather can create some of the harshest driving conditions of the year. The months between October and February top the list for accidents, vehicle damage and injuries.

CIECA Adds Broadly as Corporate Member

The Collision Industry Electronic Commerce Association (CIECA) announced that Broadly has joined CIECA as a corporate member.

NABR Launches BillableGenie Online Searchable Database of Insurer-Paid Not-Included Procedures

National AutoBody Research (NABR) has announced the launch of its BillableGenie online service, an independent, centralized source of actual data on insurer paid not-included procedures and operations, labor rates, labor rate concessions and other manually entered estimate line items.