Progressive Selects Mitchell as Key Provider of Physical Damage Claims Solutions - BodyShop Business
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Progressive Selects Mitchell as Key Provider of Physical Damage Claims Solutions


Mitchell International, Inc., a leading provider of information, workflow and performance management solutions to the Property & Casualty claims and Collision Repair industries, announced that The Progressive Corporation, one of the nation’s largest insurers, has selected Mitchell as its key provider of physical damage claims solutions.

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Under the terms of the agreement, Progressive will adopt Mitchell’s WorkCenter solution to power its physical damage claims processing needs including assignment, repairable estimating, total loss valuation, review/audit, repair management and reporting. The first physical damage application Progressive will roll out is WorkCenter Total Loss, a vehicle valuation solution developed in conjunction with customer satisfaction and vehicle pricing expert J.D. Power and Associates.
"After an extensive evaluation, Progressive has selected Mitchell as our physical damage suite provider. Mitchell’s end-to-end physical damage claims solution will enable Progressive to continue to provide accurate and efficient service to our customers, while reducing our overall technology spend. We are excited to roll out WorkCenter Total Loss this summer. The solution’s straightforward methodology developed by J.D. Power and Associates will assist with our customer satisfaction efforts during the claims settlement process," said Michael Sieger, Claims Process General Manager, The Progressive Group of Insurance Companies.


"This new agreement between Mitchell and Progressive is groundbreaking in the industry. We’re providing one of the nation’s largest insurers with a complete end-to-end integrated physical damage processing solution. We are honored that Progressive selected Mitchell and we are committed to the flawless implementation of the WorkCenter solution," said Alex Sun, President and Chief Executive Officer, Mitchell International.

More information:

Go to to learn more about WorkCenter and Mitchell’s physical damage claims solutions.

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