State Farm Issues Clarification on Hail Storm Communication - BodyShop Business

State Farm Issues Clarification on Hail Storm Communication

Insurer says message to Select Service shops was a reminder that direct order functionality of PartsTrader is an option when alternative parts are not available.

After an anonymous collision repairer in Nebraska forwarded an email from a State Farm estimator instructing repairers to not use PartsTrader to expedite claims involving a recent hail storm, State Farm released a statement clarifying what the email meant.

The repairer thought it was odd that State Farm would ask repairers to not use PartsTrader for the sake of efficiency, since PartsTrader has been billed as a more efficient way of ordering parts. The email from the State Farm estimator read:

In order to streamline the estimating process for storm losses related to June 3-4, 2014, it is NOT necessary to submit the estimates to PartsTrader for quotes. Continue to use PartsTrader to direct order all parts.

But State Farm issued its own interpretation of the email via its statement:

State Farm recognizes the impact extreme weather events have on our customers. Extreme weather events present unique challenges and result in claim handling processes that differ from normal business practices.
Depending on the volume of a weather event, State Farm may not offer customers the Select Service program because the volume would hinder a Select Service repairer’s ability to perform traditional repairs in a timely and efficient manner.
In cases when Select Service repairers are asked to participate in weather event losses, and are selected by the customer to repair their vehicle, we expect our Select Service business partners to provide the same service and to remain in compliance with the Select Service agreement.
In this case, the internal message to our business partners was just a reminder that the direct order functionality, which has always been available, is an option when alternative parts are not available.  Misinformation in the industry continues to cause confusion. Local management felt this reminder would be helpful for our business partners in this particular situation.

You May Also Like

Driven Brands Appoints Danny Rivera to New COO Role

Driven Brands announced the appointment of Danny Rivera to the newly created role of chief operating officer effective Feb. 20, 2023.

Driven Brands, the largest automotive services company in North America, has announced the appointment of Danny Rivera to the newly created role of chief operating officer effective Feb. 20, 2023, reporting to CEO Jonathan Fitzpatrick. Driven Brands is also welcoming back Mo Khalid, who will succeed Rivera in the role of executive vice president and group president, Maintenance, leading both Take 5 Quick Lube and Meineke.

Driven Brands Rings Nasdaq Closing Bell

Driven Brands Holdings Inc. rang the Nasdaq closing bell in Times Square on Friday, Jan. 13 in honor of the company’s two-year listing anniversary.

GM to Invest $20.5 Million to Prepare for EVs

General Motors Co. has announced plans to invest a total of $20.5 million across three of its Customer Care and Aftersales parts distribution centers, located in Memphis, Tenn., Ypsilanti, Mich., and Burton, Mich.

NABC Gifted 300-Plus Recycled Rides in 2022

The NABC gifted more than 300 refurbished vehicles worth $5.4 million to people in need of reliable transportation in 2022.

Crash Champions, NABC Donate Recycled Rides to California Mom

Crash Champions and the NABC recently donated a refurbished vehicle to a Palm Springs, Calif., mom as part of the NABC’s annual charity golf tournament.

Other Posts

NABC Announces New Level One Partner

The NABC announced that the Collision Advice Legacy Group Spartan 300 has joined them as a level one partner.

SEMA Battle of the Builders TV Special Premieres Jan. 28

All-new, behind-the-scenes footage and exclusive interviews from the newest SEMA Battle of Builders competition will premiere on Jan. 28, 2023 at 9 a.m. EST on the History Channel’s Drive Block and A+E Network’s FYI.

HD Repair Forum Sets Content for 2023 Conference

The HD Repair Forum announced that it has set its educational sessions for its 2023 conference April 18-19 at the Hilton Fort Worth in Fort Worth, Texas.

Northwood Receives $100K in Scholarship Funds from CDK Global

Northwood University has received a $100,000 gift from CDK Global Inc. to fund scholarships for students enrolled in the university’s Automotive Marketing and Management Program.