U.S. Automobile Quality Drops for First Time in 16 Years - BodyShop Business

U.S. Automobile Quality Drops for First Time in 16 Years

Survey finds a nearly 6 percent decline in quality for 2011 model year vehicles, resulting in an average of 133 problems per 100 vehicles.

Lexus was named the most reliable car brand for the third year in a row. Image source: Lexus.com.Reuters reports that the quality of automobiles in the U.S. has declined for the first time in 16 years.

The J.D. Power U.S. vehicle dependability survey, which examined more than 41,000 owners of 2011 model year cars, found a nearly 6 percent decline in quality, resulting in 133 problems per 100 vehicles from 126 last year.

The survey results state that the biggest complaints from owners were regarding engine hesitation, rough transmission shifts and lack of power. However, J.D. Power Vice President of Global Automotive David Sargent states that the complaints primarily resulted from a lack of consumer familiarity with 4-cylinder engines, which are becoming increasingly more popular to buy.

"The manufacturers are starting to recalibrate the engine and transmission to squeeze every last point-one mpg (miles per gallon) out of the vehicle to help them hit CAFE regulations," said Sargent. "Some of the manufacturers accept that by doing that there’s a compromise. The consumers complain that the engine and transmission are not responding the way they want."

While engine and transmission problems rose by nearly six per 100 vehicles, Sargent speculates that complaints will continue to arise due to increased pressure on automakers to improve fuel efficiency.

One gainer in reliability was General Motors Co., which received eight segment awards and had all four of its brands ranking above the industry average. Cadillac jumped 11 spots, snagging the spot for third most reliable vehicle.

In addition, Toyota Motor Corp.’s Lexus brand took the lead in reliability for the third year in a row with a score of 68 problems per 100 vehicles, down from 71 last year.

The five lowest scoring brands were Hyundai Motor Co., Chrysler’s Jeep SUV, Tata Motor Ltd.’s Land Rover, Chrysler’s Dodge and BMW’s Mini.


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