VeriFacts Automotive Adds Technical Support Section to Website - BodyShop Business
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VeriFacts Automotive Adds Technical Support Section to Website

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VeriFacts Automotive LLC has placed a technical information request form on its website to assist repairers during the blueprinting and repair processes.

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Non-VeriFacts customers can log on to the website at www.verifactsauto.com and navigate to the request form through the resources link at the top of the page, then select "Technical Information Requests" from the left navigation menu.

"We felt that there was a need in the market for technicians and estimators to pose questions to an expert resource," said Amy McDonough, technical support administrator for VeriFacts Automotive. "Most shops have a subscription to an information provider or in many cases to an OEM site to research repair methods and procedures. VeriFacts Automotive has been providing second level support to our customers for years and want to ensure that every vehicle is repaired safely and properly. Right now we have the ability to receive a text form and we are working to allow for uploading photos that are often critical to identifying the proper repair information."

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Added Doug Irish, president, "It is our mission at VeriFacts Automotive to make sure that the consumer is safe after a repair, using the least invasive and most efficient repair methods available. Part of that mission is to support our customers, and now non-customers, with a team to research repair procedures and information availability and share where possible for the repairs being completed.

"VeriFacts Automotive has been working with OEs and information providers for years in a collaborative effort to ensure this information gets to the repairer. We just felt it was our duty to provide this service to the industry and only hope that they take advantage of it."

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VeriFacts Automotive

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