Washington Collision Repairer Exposes Shoddy Repairs to Local TV Station - BodyShop Business

Washington Collision Repairer Exposes Shoddy Repairs to Local TV Station

Jeff Butler of Haury's Lake City Collision says cost pressures and ignorance of OE repair guidelines to blame.

Jeff Butler, president of Haury’s Lake City Collision in Seattle, Wash., prides himself on quality repairs. That’s a big reason why he recently informed a local new station about the danger certain body shops are putting consumers in by performing shoddy repairs.

KING 5 News did a special investigative report aided by Butler pointing out the mistakes made in a BMW and a Toyota that he re-repaired.

“On the BMW, the new frame rail was improperly sectioned – it was a butt joint weld with a wirefeed welder. This is not allowed,” said Butler. “In the Toyota front-end frame, the shop cut a hole in the side of the frame, beat the buckle out, filled it in with filler and painted over it so it sort of looked okay. While this car might not fall apart driving down the road tomorrow, it could kill the occupant in a future collision.”

In an interview with the station, Butler blamed the hack jobs on cost pressures.

“[Insurers] are tying the hands of the body shop. That’s how [the body shops] get their work through insurance referrals, but it puts the insurer as the customer and not the person with the keys. It’s a conflict.”

According to Haury, one vehicle owner sued State Farm in small claims court due to the insurer’s refusal to pay the full cost of repairs and won. 

More information:

View KING 5 News video

You May Also Like

NABC Donates Recycled Ride to Texas Veteran

The NABC, GEICO and Caliber Collision recently donated a refurbished vehicle to a deserving  Texas veteran.

The National Auto Body Council (NABC), along with GEICO and Caliber Collision, recently donated a refurbished vehicle to a deserving  Texas veteran via the NABC's Recycled Rides program.

The presentation took place at the Lone Star Changing and Saving Lives Golf Tournament at the Texas Star Golf Course. The 2018 Kia Soul was donated by GEICO, and the team at Caliber Collision Dallas fully refurbished the car.

Crash Champions Acquires Fender Mender Collision in Encinitas, Calif.

Crash Champions now operates a network of more than 100 locations across the state of California.

CAPA Elects New Members to Board of Directors and Technical Committee

The Certified Automotive Parts Association has announced the election of four members to its board of directors and three members to its technical committee.

Axalta Named 2023 General Motors Supplier of the Year

GM selects winners based on performance, innovation, cultural alignment with GM’s values and commitment to achieving GM’s ambitious goals.

Crash Champions Hosts Biannual Operations Leadership Conference

The three-day event featured presentations from Crash Champions Founder and CEO Matt Ebert, executive leadership, senior operations leaders and more.

Other Posts

Driven Brands Collision Buzz Podcast Wins Awards

The Collision Buzz podcast won two awards from the U.S. Podcast Association (USPA).

CIF Announces United Recyclers Group as Repeat Annual Donor

This marks U.R.G.’s fourth consecutive donation at the Urgent Care tier.

Salem Auto Body: Since the 1920s

Salem Auto Body is located down the road from Gallows Hill, where Bridget Bishop was hanged in 1692 as part of the Salem witch trials.

Classic Collision Adds New Location in Washington State

Classic Collision has announced the acquisition of Blue Sky Auto Body in Tacoma, Wash.