Shops using the CCC ONE Workflow functionality now have a way to keep their customers informed of the status of their vehicle’s repair. With CCC’s customer-facing website, www.myrepairupdate.com, vehicle owners use their telephone number to log in and get updates on repair status from either a computer or mobile device. In addition, shops can share images and notes with the customer with a single click eliminating the need to go outside of their normal process to provide electronic updates.
“Having the ability to share information on the repair with the customer is a significant part of creating a positive repair experience,” said CCC Senior Vice President of the Automotive Services Group Jim Dickens. “Customers can log in and see, for example, if bodywork has been completed, photos of the vehicle in process, and how close the repair is to completion. And if they have any questions about what they see on the site, there is a section on the page that allows them to send a note to the shop’s customer service representative directly through CCC ONE.”
This follows the recent announcement on the CCC ONE Mobile application for the iPhone mobile digital device and iPod touch mobile digital device, which is available for download from the App Store. Shops using CCC ONE Mobile can manage and update repair plans and attach images in real-time as the vehicle moves through the shop. In addition to keeping the repair order up to date, it can update the consumer-facing module right from the shop floor, demonstrating the power of an integrated platform.
Learn more about the CCC ONE Total Repair Platform