Esurance is now offering a new feature in the Esurance mobile app that it says will help customers settle claims quickly and conveniently.
The insurers states this feature can eliminate the need for an in-person visit from an Esurance claims appraiser, and could get the policyholders’ cars back on the road quicker after a fender bender.
Here’s how the process works:
- Once a policyholder has filed a claim, they can use their smartphone to photograph the vehicle damage and the car’s VIN, and then submit the information through the Esurance mobile app.
- The information goes straight to the Esurance claims team, who reviews the photos and the facts of the incident and determines the available options for the customer.
- Next, an Esurance claims appraiser contacts the customer to discuss the repairs.
- Finally, to cover the damage, the customer then chooses to have funds wired directly to their bank account, receive a check in the mail, or, if necessary, send in additional photos to finish the process.