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LKQ announced that its diagnostic services business, Elitek, is expanding its services beyond on-site mobile diagnostics and repair to also include remote automotive diagnostics and remote programming.
With the addition of remote diagnostics, Elitek can now provide shops with an array of diagnostic services, from mechanical, AC service 1234YF, module programming and electrical repairs:
- Step no. 1 – remote diagnostics: Shop technicians can plug-in an OBDII device that remotely connects the vehicle to Elitek’s call center. The technician, with support from a centralized Elitek diagnostician, conducts the diagnostic scans, produces a scan report, enables remote programming where applicable and invoices for the service.
- Step no. 2 – mobile diagnostics: If additional on-site services are required, including ADAS calibration or mechanical, Elitek’s mobile service can be deployed to complete the repair using an array of OEM software, tools and certified technicians
“With the formation of Elitek, LKQ now provides the most comprehensive diagnostic services in the repair industry,” said Terry Fortner, North America vice president of sales and marketing for LKQ. “Elitek is the premier provider of both remote and mobile diagnostic services. This expanded offering allows us to be more responsive to our customers, including those outside of our current mobile servicing locations.”
Added Elitek Remote Division Director Don Smith, “Our goal is to continue to provide superior customer service. With the addition of remote services, we can be more responsive to a broader range of customers. And with LKQ’s Promise of Calibration, customers have the additional peace of mind in knowing that Elitek will stand behind the work performed.”
Since 2019, Elitek Vehicle Services has grown to become the largest independent provider of mobile, on-site vehicle services to automotive collision repairers, mechanical repairers and national fleets in the U.S.