VRS Procedures & Practices Survey Preliminary Results

National AutoBody Research Releases Preliminary Results from VRS Procedures & Practices Survey

Introduced in early April 2015, the research sought to measure how often shops got paid for several non-included procedures and how well insurers paid for those.

On May 11, National AutoBody Research (NABR) published its initial results and findings from its recent nationwide launch of the VRS Procedures & Practices Survey. Read the full report titled, “Get Paid For The Work You Do,” on the NABR website.

Introduced in early April 2015, the research sought to measure how often shops got paid for several non-included procedures and how well insurers paid for those.

“For some time, we’ve heard stories from shops about performing work but not getting paid for it,” said Sam Valenzuela, president of NABR. “This research helps put real data and documentation around those stories, which we find to be largely true. Soon, with this data and documentation built into the Variable Rate System, the VRS will help pull back the curtain on what is really happening in the industry – how shops bill for procedures and which insurers pay for what. It will help level the playing field for all shops across the country, enabling them to get paid for the work they do.”

Among other findings, when it comes to procedures, the research revealed several opportunities for improvement for both shops and insurers.

For shops, opportunities for improvement include:

  • fundamentally changing their belief system from “I can’t get paid for that” to “Yes, I can and will get paid for the work I do”
  • writing more of the work they perform on the estimate
  • utilizing more documentation to get paid
  • and improved profits (the biggest opportunity)

Even when they don’t get paid for it, many shops perform non-included procedures anyway and incur the cost. Now, by getting paid, that money will go straight to the bottom line.

According to NABR, insurers do, in fact, pay some shops for non-included procedures, yet they do so inconsistently, paying one shop for a procedure but not paying another shop for the same work, even if both shops are in the same market. The insurers’ major opportunity for improvement is in paying shops for work that is truly performed and paying shops more consistently.

The VRS Procedures & Practices Survey remains available online at the NABR website: www.nationalautobodyresearch.com/procedures-survey.html.

NABR is currently gathering documentation from shops nationwide of supporting documentation of paid non-included procedures, which it claims will further enable shops to consistently charge and collect for the work they perform. Documents may include but are not limited to estimates, paid invoices, checks, as well as claim numbers. Shops interested in adding their documents to the independent VRS online library can contact NABR via the company’s website.


More information:

National AutoBody Research Launches Nationwide Procedures Survey

National AutoBody Research Launches Ray Gunder Real-Time Labor Rate Survey

You May Also Like

ASE Instructor Conference Set for July 15-18 in Minneapolis

The conference hosts hundreds of high school and college instructors from auto, truck and collision repair programs nationwide.

Automotive, truck and collision repair instructors are encouraged to mark their calendars and register today for the 2024 ASE Instructor Training Conference July 15-18 at the Hyatt Regency Hotel in Minneapolis, Minn.

Presented by the ASE Education Foundation, the ASE Instructor Training Conference is the largest of its kind, hosting hundreds of high school and college instructors from auto, truck and collision repair programs nationwide.

CIF Provides Assistance to Injured Collision Technician

Collision technician Gary Noble of Louisville Collision Center has been out of work for over 15 weeks due to a major car accident.

Classic Collision Licenses Mitchell Cloud Estimating

The multi-site operator’s nearly 300 U.S. facilities can now leverage Mitchell’s technology to support its delivery of proper, safe and efficient collision repairs.

ProColor Collision Welcomes First East Coast Shop

The new location in Greensboro, N.C., is owned and operated by Russ Morgan, who has spent more than 30 years in the collision repair industry.

Tint World Recognized by Inc. Magazine

The company made the list of the Southeast region’s fastest-growing private companies.

Other Posts

ABPA Opposes Nebraska Anti-Aftermarket Parts Bill

The bill introduces restrictions on alternative parts when OEM repair procedures are mandated.

BodyShop Business Kicks Off 25th Annual Reader’s Choice Contest

Submit a question about some industry-related issue you want an answer to, and if it’s chosen, you could win $75!

WIN to Hold Annual Scholarship Walk at Upcoming Conference

The annual fundraiser supports WIN scholarships that are presented annually to deserving students enrolled in post-secondary collision repair technology programs.

Evercoat Partners with TechForce Foundation to Support Collision Education

The collaboration between Evercoat and TechForce Foundation will provide students with the resources and process knowledge needed to be workforce-ready.